Covid Policy:

We prioritize the safety and well-being of our staff and guests. If any guest staying at the property is suspected or confirmed to have COVID-19 or related symptoms, we must be immediately notified prior to cleaning.

Free Welcome Page Design:

When we exclusively clean your property, we provide a complimentary Welcome Page design to enhance the guest experience.

Cleaner Service Practices:

For safety reasons, properties must be vacant during cleaning service. All communications, tasks, and checklists must be conveyed prior to service. Cleaners are not to be directed by property owners, managers, or guests. For privacy purposes, we do not share the personal information of cleaners without consent.

Left-Behind Items:

Any food left behind will be discarded. We will notify property managers/owners of any items left behind. If no instructions are provided for the handling of left-behind items, they will be placed in property lock boxes. Please note that any hazardous items, drugs, or drug paraphernalia discovered will be immediately discarded appropriately and may be reported. We are not liable for items left behind by guests.

Cleaning Discrepancy & Damage Reporting Policy:

We value the cleanliness and upkeep of our short-term rental properties. In the event of cleaning discrepancies or damages, please adhere to the following: Report any cleaning discrepancies or damages promptly upon discovery within 24 hours of guest check-in. Provide detailed descriptions of the discrepancy or damage, including the location, extent of the issue, and relevant time stamped photographs or documentation. Our team will access and investigate all concerns, review entry/ exit videos and collaborate with property managers and service providers to identify issues and resolve matters. We collaborate with the designated service provider to coordinate any necessary follow-up actions, including additional property visits to rectify any cleaning issues. Upon completion of any necessary actions, a follow-up inspection video may be conducted to ensure satisfactory resolution. In the event this is not an option, you may be issued a discount, credit, or have the issue rectified the next scheduled service. Please clearly communicate guests must provide notification of any issues upon arrival. Please note, if guests report after initial check in window or after their stay, there is no opportunity to properly investigate or resolve matters, which may lead to automatic assumption the guest is at fault.

Cleaning Schedule:

We aim to clean the property within 5 days of guest check-out, but there is no specific cleaning day assigned. We prioritize cleanliness before the arrival of the next guest.

Minimum Notice:

We require a minimum notice of 1 week before a booking to schedule cleaning services, please note that bookings with less than a weeks notice are not guaranteed and may incur an additional upcharge of up to 100% the base rate. Additional fees apply to Last Minute Bookings (72 Hours or Less)

Availability for Short Notice Bookings:

We have cleaners available to accommodate bookings of less than 1 week, subject to market rates and cleaner availability.

Cancellation Notice:

We require a minimum of 72 hour notice from a scheduled cleaning for booking cancelations, please note a fee of 25% of the cleaning fee will be charged to compensate the cleaner for any scheduled cleanings canceled within 72 hours of scheduled service.

Peak Season, Event Day, & Holiday Dynamic Pricing:

During peak seasons, event days, and holiday periods, scheduling may not be guaranteed due to increased demand. Same-day flips during holidays and peak seasons need prior approval and same day flips on holidays and major event days are prohibited. We operate on a dynamic pricing model during these times. Dynamic pricing: 3 days before and after: 25% rate increase; 2 days before and after: 50% rate increase; 1 day before and after: 75% rate increase; Day of holiday or major event: 200%+ rate increase. Dynamic pricing is crucial to efficiently accommodate and prioritize scheduling with our cleaning team. By adjusting rates based on demand, especially during high-demand periods like holidays, we can incentivize cleaner availability and ensure timely service for our short-term rentals. This flexibility allows us to meet demand fluctuations, optimize our cleaning schedule, and maintain a high standard of service without compromising our team's commitment and availability.

Additional Guest Policy:

To ensure each stay is comfortable and safe, adhere to our Additional Guest Policy: Standard occupancy: 2 guests per room for larger beds, 1 guest for twin beds. Reservations or guests exceeding our recommended standard occupancy or guests utilizing furniture other than provided beds for sleep will incur an Additional Guests Fee. Additional Guests Fee: 25% of the base fee per extra guest or reservation exceeding standard occupancy. Please notify us in advance to potentially avoid the fee by adjusting guest checkout list, when applicable. The Additional Guests Fee helps us properly prepare and clean the property, including additional usage, linens and towels, etc., while allowing us to allocate the extra time needed for a thorough and proper cleaning. We do not recommend additional guests beyond standard occupancy and are not liable for any resulting issues.

Last Minute Bookings Policy- (72-Hour to 24-Hour or Less Notice Bookings):

While we strive to accommodate last minute bookings, please note that they are not guaranteed, as schedules are prepared in advance and may incur a minimum upcharge of a 200% rate upcharge or an emergency cleaning fee to accommodate. Please note the risks of taking last minute bookings and vet guests accordingly to prevent potential parties and property damage.

Properties We Manage:

For properties under our management, (subject to availability) we offer caps on some charges: last minute bookings up to 24 hours notice with a maximum rate of 50% upcharge and accommodation for 1-week bookings with a maximum 25% upcharge. Priority emergency service options are also available for these properties. Holidays are excluded. Restrictions may apply.

Please note that our turnover services align with the claims and cleanliness standards of both Airbnb and VRBO.

In addition to our standard policies, it's important to note that any additional services or special circumstances may incur extra charges. This includes, but is not limited to, same-day flips, services on holidays, and other unique requests.

For any specific inquiries or further information, please reach out to our customer support team. We are dedicated to providing exceptional short-term rental turnover services and ensuring a seamless experience for both property owners and guests.

We offer a range of short-term rental turnover services to ensure efficient and high-quality cleaning and maintenance between guest stays. Our services are designed to meet the specific needs of property owners and managers, offering different tiers and options to accommodate various requirements.

Services & Features:

1. Entry/Exit Video: Included in all service tiers, we provide video documentation of the property's condition before and after each stay.

2. Damage/Missing Item Report: Our team conducts thorough inspections and provides detailed reports on any damages or missing items discovered during cleaning.

3. Cleaning Services: Available in all service tiers, our professional cleaners ensure a clean and presentable property for the next guest.

4. Free Welcome Page: Welcome page design provided for clients when we clean your property exclusively.

5. Video of Outside: Premises/Porches/Patios/Garages & Furniture: Included in Premium and Cross-Trained Premium tiers, we provide video documentation of the property's exterior areas and furniture.

6. Attention to Detail: Our Premium and Cross-Trained Premium tiers offer high attention to detail in cleaning, including folding TP and hand towels, dusting blinds and furniture, wet wiping tables, sweeping garages/patios/porches, and more.

7. Trash Removal: Basic trash removal to the curb is included in all tiers, while the Premium and Cross-Trained Premium tiers include additional removal options.

8. Linen Change: All tiers include fresh linen changes for each stay.

9. Restocking and Resetting Amenities: Our team ensures amenities are replenished and the property is reset to its original condition.

10. On-Site Laundry: Quick laundry services are available in all tiers, with varying load capacities.

11. Deep Cleaning Item Rotation: Exclusive to the Premium and Cross-Trained Premium tiers, we provide a comprehensive deep cleaning service with item rotation throughout the year.

12. Cross-Trained Cleaners: Cross-Trained Premium tier offers the expertise of cleaners with additional skills and training.

13. Routine Maintenance Checks: The Cross-Trained Premium tier includes routine maintenance checks for smoke detectors, door batteries, fire extinguishers, and air filters.

14. Capabilities to Handle Unexpected Issues: Exclusive to the Cross-Trained Premium tier, we have the expertise to handle unexpected issues that may arise during the turnover process.

15. Preventative Maintenance and Routine Maintenance Plans and Packages: Cross-Trained Premium tier members can opt for preventative maintenance and routine maintenance plans to keep their property in optimal condition.

16. Hurricane Prep, Home Watch & Lock Outs: Cross-Trained Premium tier members can benefit from hurricane preparation services, home watch services, and lockout assistance. Additional fees may apply.

Cleaning Service Tiers:

Quick Flip:

• Entry/Exit Video: Included

• Damage/Missing Item Report: Included

• Cleaning Services: Yes

• Video of outside premises/Porches/Patios/Garages & Furniture: No

• Attention to detail: Low

• Folding TP and hand towels: No

• Dusting blinds, end tables, shelves, and furniture: No

• Dusting/wet wiping all tables inside and outside: No

• Sweeping garages/patios/porches: No

• Trash removal: Yes (up to the curb only)

• Linen change: Yes

• Restocking and resetting amenities: Yes

• On-Site Laundry (quick setting): Yes (1 load)

• Full deep cleaning with item rotation throughout the year: No

• Cross-trained cleaners: No

• Routine maintenance checks (smoke detector, door battery, fire extinguisher, air filter): No

• Capabilities to handle unexpected issues: No

• Preventative maintenance and routine maintenance plans and packages: No

• Hurricane prep, home watch & lockouts: No

Premium:

• Entry/Exit Video: Included

• Damage/Missing Item Report: Included

• Cleaning Services: Yes

• Video of outside premises/Porches/Patios/Garages & Furniture: Included

• Attention to detail: High

• Folding TP and hand towels: Yes

• Dusting blinds, end tables, shelves, and furniture: Yes

• Dusting/wet wiping all tables inside and outside: Yes

• Sweeping garages/patios/porches: Yes

• Trash removal: Yes (up to 3 bags)

• Linen change: Yes

• Restocking and resetting amenities: Yes

• On-Site Laundry (quick setting): Yes (up to 2 loads)

• Full deep cleaning with item rotation throughout the year: Yes

• Cross-trained cleaners: No

• Routine maintenance checks (smoke detector, door battery, fire extinguisher, air filter): No

• Capabilities to handle unexpected issues: No

• Preventative maintenance and routine maintenance plans and packages: No

• Hurricane prep, home watch & lockouts: No

Cross-Trained Premium:

• Entry/Exit Video: Included

• Damage/Missing Item Report: Included

• Cleaning Services: Yes

• Video of outside premises/Porches/Patios/Garages & Furniture: Included

• Attention to detail: High +

• Folding TP and hand towels: Yes

• Dusting blinds, end tables, shelves, and furniture: Yes

• Dusting/wet wiping all tables inside and outside as needed: Yes

• Sweeping garages/patios/porches as needed: Yes

• Trash removal: Yes (up to 3 bags)

• Linen change: Yes

• Restocking and resetting amenities: Yes

• On-Site Laundry (quick setting): Yes (up to 2 loads)

• Full deep cleaning with item rotation throughout the year: Yes

• Cross-trained cleaners: Yes

• Routine maintenance checks (smoke detector, door battery, fire extinguisher, air filter): Yes

• Capabilities to handle unexpected issues: Yes

• Preventative maintenance and routine maintenance plans and packages: Yes* Additional fees may apply.

• Hurricane prep, home watch & lockouts: Yes* Additional fees may apply.

• *If cross-trained cleaners are used, you save substantially on maintenance and repairs.

Maintenance and Repairs vary. *If cross-trained cleaners are used, you save substantially on maintenance and repairs.

Please review Short Term Rental Policies for additional information, rates, and charges.

Additional Services Offered for Short Term Rentals:

Ozone Treatments

Electrostatic Cleaning & Disinfection

Amenities & Supply Ordering, Storage & Delivery

Preventative Maintenance and Routine Maintenance Plans and Packages

Hurricane Prep

Home Watch

Lock Out Services

Seasonal & Deep Cleaning

We have certain fees, charges, and policies in place to cover specific circumstances and additional services. Percentage fees are based on a percentage of the normal or base service price.

In the spirit of transparency and efficient service, please note that all fees are assessed on an individual basis. Bookings incur individualized fees, including the cost of service plus any applicable additional fees or charges. For a detailed breakdown, reach out to us, ensuring clarity on the associated costs for your unique booking.

Your understanding is appreciated as we aim to provide exceptional service.

Booking Fees:

STR- Cancellation Fee (72 hours or less) 25%

Service fee is dependent on time of notice, service area, schedule availability and other factors relating to bookings and cancellations.

This fee is to compensate service providers for the booked time slot and recouping lost income.

Percentage fees are based on a percentage of the normal or base service price.

STR- Last Minute Booking Fee (72 Hours or Less): +50%-200+% (If available to accommodate.)

Service fee is variable and is dependent on time of notice, service area, schedule availability and other factors relating to last minute bookings.

Percentage fees are based on a percentage of the normal service price.

General guidelines with no additional factors: 50% with 72 to 49 hours notice; 100% with 48 to 25 hours notice; and 200% with 24 hours or less notice. Please refer to our Last Minute Booking Policy which notes a minimum of a 200% upcharge may be accessed.

Please note there is no guarantee last minute bookings can be accommodated.

STR- Same Day Flip Turnover Service: +50%+

Please note same day flip service is not guaranteed.

Additional cost of 50% is due to the bookings required priority, special schedule accommodations and immediate turnover on the same day as the previous guest's check-out.

Service fee is compensation for service providers to accommodate priority schedule availability and other factors relating to scheduling and accommodations, which can include compensating other clients for rescheduling or adjusting appointment scheduling.

Percentage fees are based on a percentage of the normal service price.

Please note there is no guarantee same day flips can be accommodated. Please set check in and check out times accordingly to accommodate enough time for proper cleaning.

STR- Extended Stay (2 weeks+): +50% +

(This is not the cost of a cleaning during a guests stay, but reflects an additional charge to compensate for heavy usage cleaning.)

Service fee is variable and is dependent on average property condition and length of time to clean, condition property was left in, the level of usage, and other factors relating to extended stays.

Additional fees may apply.

STR- Peak Season, Event Day, & Holiday Dynamic Pricing: +25% - 200+% Upcharge (If availability to accommodate.)

We strive to provide exceptional service, especially during peak season, event days, & on holidays. Our Holiday, Seasonal, & Event Day Cleaning Fee applies when you book a stay that requires cleaning on these special occasions, and we have the availability to accommodate your cleaning needs during that time.

This fee ensures that our dedicated cleaning team is available to prepare the property for your stay, even on special occasions and compensates service providers for their dedication and taking time away from their loved ones to accommodate.

We value your convenience and comfort and are committed to making holiday stays for your guest as enjoyable as possible.

Percentage fees are based on a percentage of the normal service price.

Service fee is variable and can vary depending on factors such as location, the size of the property, the holiday, schedule demands, specific circumstances, and local market conditions and rates.

Additional fees may apply.

Peak Season, Event Day, & Holiday Dynamic Pricing Policy:

During peak seasons, event days, and holiday periods, scheduling may not be guaranteed due to increased demand. Same-day flips during holidays and peak seasons need prior approval and same day flips on holidays and major event days are prohibited. We operate on a dynamic pricing model during these times. Dynamic pricing: 3 days before and after: 25% rate increase; 2 days before and after: 50% rate increase; 1 day before and after: 75% rate increase; Day of holiday or major event: 200%+ rate increase. Dynamic pricing is crucial to efficiently accommodate and prioritize scheduling with our cleaning team. By adjusting rates based on demand, especially during high-demand periods like holidays, we can incentivize cleaner availability and ensure timely service for our short-term rentals. This flexibility allows us to meet demand fluctuations, optimize our cleaning schedule, and maintain a high standard of service without compromising our team's commitment and availability.

Common STR Fees

STR- Pet Fee: +50% + (Please communicate in advance.)

Pet fee is to cover the cost of the expected cleaning after hosting fuzzy guests. This does not include pet waste clean up, which is an additional charge.

Please communicate pet stays in advance so we may prepare appropriately.

Service fee is variable and is dependent on average property condition and length of time to clean, condition property was left in, additional cleaning and sanitizing, and other factors relating to pet stays, additional clean up and allergens.

We understand service animals always stay for free. However, we must charge a pet fee to accommodate proper cleaning and care of STR property to prepare for next guest. Service animal pet fee will be charged as the minimum pet fee unless damage or additional destructive factors occur, or pet waste was left on site.

Pet fee can not be more than STR nightly base rate. In part of understanding your base rates are variable, please communicate rates in advance.

Upon request, we can provide pet check out guidelines to help mitigate costs associated with pet stays.

Additional fees may apply, which may include additional time, pet waste removal, hazardous material handling, and damages.

STR- Additional Guests Fee: +25% + per Guest

We are committed to ensuring a comfortable and enjoyable stay for all our guests. To uphold the quality of our cleaning accommodations and cover the added expenses associated with extra guests, we introduce an Additional Guests Fee for reservations that exceed our recommended or standard occupancy.

Our standard occupancy recommendation is 2 guests per room with a double, queen, or king bed, and 1 guest per room with a twin bed or per twin bed. This fee is applied when guests book additional guests or when furniture other than beds provided are utilized for sleep, including couches, air mattresses, and other furniture not intended for guest sleep.

The Additional Guests Fee helps us properly prepare and clean the property, including additional linens and towels, while allowing us to allocate the extra time needed for a thorough and proper cleaning. We appreciate your understanding and cooperation in assisting us to maintain a high standard of service for every guest. Your comfort is our priority, and this fee ensures that we can continue to provide exceptional service to all our guests.

STR- Late Guest Check-Out Fee (On-Site): $50+

We value guest comfort and understand that plans may change. However, it's essential to honor the specified check-out time to maintain the integrity of our operations.

When a guest extends their stay beyond the scheduled departure time, it can disrupt our cleaning schedule, affect other clients', and other guests scheduled check-ins.

Service fee is variable and is dependent on availability, the amount of time extended, notice timeframe, circumstances, guest compliance, property, and other related factors.

Please refer to our "Reschedules and Cancellations Policy" (72 Hour Advance Notice) and our "Appointment Confirmation Policy" (48 Hours Prior) for more information.

This fee compensates service providers and/or other clients for the additional wait time, delay in schedule, efforts in communicating and adjusting schedules.

Please note: To accommodate late check-outs, subject to availability, hosts may offer a Late Guest Check-Out option prior to the guests scheduled check-out for a (host) fee that covers the extended stay and usage, but also helps us ensure a smooth turnover for the next guests. All late guests check-outs must be communicated prior to guest check-out in accordance with our policies and guidelines.

Please respect our check-out times, and if guests need extra time, communicate and consider a Late Guest Check-Out option.

Additional fees may apply as per policies, guidelines, and procedures.

STR- Emergency Fee: $100-$250+

We prioritize the safety and well-being of our guests. In rare and unforeseen emergency situations that require immediate assistance, our Emergency Fee ensures that we can promptly respond and provide the necessary support.

This fee helps cover the additional costs associated with mobilizing our team and resources during emergencies, guaranteeing that we can address urgent matters swiftly and effectively to ensure your comfort and security during your stay.

Subject to availability. Additional fees may apply.

STR- Convenience Fee: $20 - $30+ (Deliveries, additional visits, etc.)

This fee is to compensate service providers for additional work, time, effort, and costs to properly address needs.

STR- Mailing Fee: (Postage + Shipping Container + Convenience Fee)

Postage + Shipping Container + Convenience Fee

Convenience Fee: $20 - $30+ (Deliveries, additional visits, etc)

This fee is to compensate service providers for additional work, time, travel, and costs associated with service.

STR- Amenities & Supply Ordering, Storage, and Delivery Fee: $5-$50

Our convenient Storage / Delivery Fee can cover the ordering, secure storage, and hassle-free delivery of essential supplies, equipment, amenities, etc.

We ensure that your rental property is well-equipped with everything you need, from toiletries to kitchen essentials.

This fee reflects our commitment to providing a seamless and comfortable experience for our guests, with the convenience of having supplies delivered directly.

Service fee is variable and is dependent on the location, the types of supplies being offered, the level of service provided, the quality and quantity of the supplies, and other factor relating to this service.

STR- Extended Stay Cleaning Essentials- Long Term Guests

As your trusted partner in ensuring a spotless and inviting space for your Airbnb guests during extended stays, we offer customizable cleaning options during long-term guest stays. Elevate your hosting experience with our specialized cleaning services designed to keep your property in top-notch condition, while offering the security needed to help prevent and mitigate damages.

Key Features:

Kitchen Brilliance: cleaning of countertops, sinks, microwave, and outside of appliances.

Bathroom Bliss: Thorough sanitation and disinfection of all surfaces.

Floor Elegance: Cleaning of all floors.

Light Dusting for Added Comfort: Delicate dusting of fixtures, surfaces, furniture, and decorative items.

Why Choose "Extended Stay Cleaning Essentials":

Customized Packages: Tailor cleaning services to suit your Airbnb property needs and booking schedule.

Experienced Team: Our skilled professionals ensure exceptional results every time.

Flexible Scheduling: Cleaning services at times convenient for you and your guests.

Transparent Pricing: Know exactly what to expect with our competitive pricing.

How It Works for Hosts:

Select Your Package: Choose from our customizable cleaning packages.

Coordinate with Bookings: Schedule cleanings to coincide with guest turnovers seamlessly.

Enjoy Effortless Hosting: Provide guests with a consistently clean and comfortable environment, enhancing your hosting reputation.

Ensure Property Maintenance: We provide feedback on property condition and concerns and guests cleanliness.

Transform your Airbnb property into a haven of cleanliness with "Extended Stay Cleaning Essentials." Elevate your hosting standards today!

Terms: Maximum time in between cleanings (30 days). Additional services available to add on.

Additional Fees

STR- Additional Time Fee - $45 per Hour (Standard cleaning rate.)

Our Additional Time Fee ensures that your short-term rental is restored to its pristine condition and is compliant with cleaning guidelines and standards, even when faced with challenging cleanup situations.

In cases where guests have left the property in poor condition or excessive mess, our dedicated cleaning team will invest the necessary extra time and effort to bring your space back to its best.

We're committed to maintaining the high standards of cleanliness and presentation for your property, ensuring every guest has a delightful experience.

This fee compensates service providers to cover the additional labor and cleaning supplies needed to tackle tough cleaning jobs.

The length of time varies and is dependent on average property condition and length of time to clean, condition property was left in, necessities required, and other factors relating to this service fee.

STR- Excessive Mess Fee: $10 +

Service fee is variable and is dependent on average property condition and length of time to clean, condition property was left in, availability to accommodate and other factors relating to an excessive mess. Additional fees may apply, including additional time.

STR- Hazardous Material Handling Fee: $40 +

This fee covers the safe and responsible handling, removal, and disposal of hazardous materials during our cleaning services.

We prioritize the health and safety of our clients and our team, and this fee helps us ensure the proper containment and disposal of any potentially harmful substances.

It reflects our commitment to providing thorough, responsible, and eco-friendly cleaning solutions.

Service fee is variable and is dependent on hazardous materials or substances, care, proper disposal, and cleaning needed, equipment that may be necessary, and other factors relating to this service fee.

This fee is to compensate service providers for additional work, time, effort, equipment, and costs to properly address needs.

STR- Documentation and Communications Fee: $40+

We take guest satisfaction and property maintenance seriously. In the unfortunate event of damages or issues caused by a guest during their stay, our Documentation and Communications Fee comes into effect. This fee covers the additional time and effort required for documenting the situation, collecting and providing evidence, communicating with all relevant parties, evaluating the damages, and coordinating necessary actions to restore the property to its pristine condition.

We believe in transparency and accountability, and this fee allows us to diligently manage and resolve any unexpected incidents to ensure a pleasant experience for all our guests.

Service fee is variable and based on several factors, including the extent of the damages or issues, the location of the rental property, the specific policies of the host, the time, effort, and administrative work required to document, communicate, evaluate, the complexity of the situation, and necessary requirements to address the situation.

Additional fees may apply.

STR- Ozone Treatment Service: $150.00 (For spaces up to 2,500 square feet.)

STR- Ozone Treatment Service: $200.00 (For spaces 2,500-5,000 square feet.)

Ozone treatments are a powerful and eco-friendly solution designed to eliminate odors, bacteria, and allergens from indoor environments.

Using cutting-edge technology, we harness the natural power of ozone to sanitize and refresh spaces, leaving them clean, fresh, and free from unwanted odors.

This service is ideal for homes, hotels, offices, and vehicles, providing a safe and effective way to improve air quality, remove odor, and create a healthier living and working environment.

Eliminates odors:

Ozone generators work by producing ozone, which can break down and destroy odor-causing molecules. This can be particularly useful for eliminating persistent odors from sources such as cigarette smoke, pet urine, and mold.

Does not mask odors:

Unlike air fresheners and other odor-masking products, ozone generators actually eliminate the source of the odor rather than simply covering it up with a fragrance, which does not resolve the odor.

Non-toxic:

Ozone is a naturally occurring gas, and using an ozone generator for odor removal does not involve the use of harsh chemicals or other potentially harmful substances.

Reduces mold and mildew:

Ozone can be effective in reducing mold and mildew growth in HVAC systems, which can improve indoor air quality and reduce the risk of respiratory problems.

It's important to note that ozone generators can also be harmful to human health, especially when used in enclosed spaces. Ozone can irritate the respiratory system and cause breathing difficulties, so it's essential to have enough time to follow safety guidelines and use an ozone generator properly. Property must be vacant during the treatment.

Special equipment is required. Advance notice is needed to provide service.

STR- Wash Dishes: $5 - $25

Service fee is variable and is dependent on average property condition and policies, length of time to clean, and other factors relating to this service fee.

This fee is to compensate service providers for additional work, time, and effort to properly address property needs.

STR- Excessive Trash Removal Fee: $10-$50+

In the event that guests leave an excessive amount of trash behind upon checkout, we offer an Excessive Trash Removal Service Fee.

This service ensures that your property remains clean and welcoming for the next guests. Our fee varies and covers the proper collecting, disposal and/ or removal of any excess waste, allowing you to maintain the quality and cleanliness of your rental property. We're here to help you keep your space in tip-top condition.

The definition of what constitutes "excessive trash" can vary from one rental property to another and may also be outlined in the rental agreement or house rules. Property owners or managers may set specific guidelines regarding trash disposal and what is considered acceptable during a guest's stay.

"Excessive trash" typically refers to a quantity of waste or rubbish that goes beyond the normal or expected amount generated during a guest's stay in a short-term rental and may include: Large volumes of garbage bags (A guest leaving behind more garbage bags than what would be typical for the duration of their stay.); Overflowing trash bins (Trash containers that are filled to capacity and overflowing with waste.); Bulk items (Discarded items such as furniture, appliances, or other large objects that are not typically part of regular household waste.); or Excessive rubbish, trash, or waste left throughout properly (A significant amount of trash, items, packaging, or leftover meals that have not been properly disposed of.).

- Please note an additional Hazardous Material Handling Fee may apply for: Items that are considered hazardous or prohibited, such as chemicals, substances, batteries, or electronic waste.

If excessive trash is left behind by a guest, it may require additional cleaning and disposal efforts, which can lead to the application of an excessive trash removal fee to cover these costs.

This fee is to compensate service providers for additional time, materials, effort, cost, or removal.

Service fee is variable and is dependent on average property condition, usage, condition property was left in, availability to accommodate and other factors relating to this service fee.

STR- Furniture Reset Fee: $10-$75 per (If additional people are not required.)

Covers the cost of rearranging and resetting furniture to its original configuration if guests have moved it during their stay.

Service fee is variable and is dependent on the number of furniture pieces and complexity of the reset, availability to accommodate and other factors relating to this service fee.

This fee is to compensate service providers for additional effort and equipment that may be needed.

Additional fees may apply.

STR- Excessive Laundry Service Fee: $4 Per Load + Additional Time

Covers the cost of extra laundry loads beyond the standard laundry service included in the rental, such as when guests have used more linens and towels than expected.

This fee is to compensate service providers for additional time, effort, and other factors.

Please note: The amount of laundry guest use varies. The length of time it takes to properly clean and reset laundry is dependent on the quantity, usage condition, the washer and dryer quality, and time duration available on site.

Additional fees may apply, including stain treatments and additional time.

STR- Small Linen Stain Spot Removal Fee: $2.50 to $20 per stain

Covers the cost of specialized spot removal for small stains on bed linens or towels.

This fee is variable and is dependent on linen condition, the substance of the stain, additional supplies and materials the may be required, and other factors relating to this service.

Additional fees may apply, which may include additional time, and hazardous material handling.

STR- Large Linen Stain Spot Removal Fee: $4 to $40 per stain

Covers the cost of specialized spot removal for larger or more challenging stains on bed linens or towels.

This fee is variable and is dependent on linen condition, the substance of the stain, additional supplies and materials the may be required, and other factors relating to this service.

Additional fees may apply, which may include additional time, and hazardous material handling.

STR- Off-Site Laundry Service Fee: $7 to $50 or more per load.

Covers the cost of sending laundry off-site for cleaning and includes delivery on next scheduled property cleaning.

This fee is variable and is dependent on linen condition, linen type, additional supplies and materials, time and effort, costs associated with labor and travel, and other factors relating to this service.

Additional fees may apply, which may include additional time, hazardous material handling, storage and delivery, or a convenience fee if a separate drop off is needed outside of a scheduled cleaning.

STR- Large Upholstery Stain Spot Removal Fee: $12 to $60 per stain

Covers the cost of specialized spot removal for larger or more challenging stains on upholstery or furniture.

This fee is variable and is dependent on the fabric code, condition, the substance of the stain, additional supplies, materials, and equipment that may be required, and other factors relating to this service.

Additional fees may apply, which may include additional time, equipment, and hazardous material handling.

STR- Small Upholstery Stain Spot Removal Fee: $6 to $40 per stain

Other charges and fees may be accessed on a case by case basis. Please note that specific pricing and availability may vary. For detailed pricing and further information, please contact our customer support.

Please note that all fees, charges, and policies are subject to change and may vary based on specific property requirements and agreements.

Other charges and fees may be accessed on a case by case basis. Maintenance and Repairs vary.