Covid Policy: We prioritize the safety and well-being of our staff and guests. If any guest staying at the property is suspected or confirmed to have COVID-19 or related symptoms, we must be immediately notified prior to cleaning. Free Welcome Page Design: When we exclusively clean your property, we provide a complimentary Welcome Page design to enhance the guest experience. Cleaner Service Practices: For safety reasons, properties must be vacant during cleaning service. All communications, tasks, and checklists must be conveyed prior to service. Cleaners are not to be directed by property owners, managers, or guests. For privacy purposes, we do not share the personal information of cleaners without consent. Left-Behind Items: Any food left behind will be discarded. We will notify property managers/owners of any items left behind. If no instructions are provided for the handling of left-behind items, they will be placed in property lock boxes. Please note that any hazardous items, drugs, or drug paraphernalia discovered will be immediately discarded appropriately and may be reported. We are not liable for items left behind by guests. Cleaning Discrepancy & Damage Reporting Policy: We value the cleanliness and upkeep of our short-term rental properties. In the event of cleaning discrepancies or damages, please adhere to the following: Report any cleaning discrepancies or damages promptly upon discovery within 24 hours of guest check-in. Provide detailed descriptions of the discrepancy or damage, including the location, extent of the issue, and relevant time stamped photographs or documentation. Our team will access and investigate all concerns, review entry/ exit videos and collaborate with property managers and service providers to identify issues and resolve matters. We collaborate with the designated service provider to coordinate any necessary follow-up actions, including additional property visits to rectify any cleaning issues. Upon completion of any necessary actions, a follow-up inspection video may be conducted to ensure satisfactory resolution. In the event this is not an option, you may be issued a discount, credit, or have the issue rectified the next scheduled service. Please clearly communicate guests must provide notification of any issues upon arrival. Please note, if guests report after initial check in window or after their stay, there is no opportunity to properly investigate or resolve matters, which may lead to automatic assumption the guest is at fault. Cleaning Schedule: We aim to clean the property within 5 days of guest check-out, but there is no specific cleaning day assigned. We prioritize cleanliness before the arrival of the next guest. Minimum Notice: We require a minimum notice of 1 week before a booking to schedule cleaning services, please note that bookings with less than a weeks notice are not guaranteed and may incur an additional upcharge of up to 100% the base rate. Additional fees apply to Last Minute Bookings (72 Hours or Less) Availability for Short Notice Bookings: We have cleaners available to accommodate bookings of less than 1 week, subject to market rates and cleaner availability. Cancellation Notice: We require a minimum of 72 hour notice from a scheduled cleaning for booking cancelations, please note a fee of 25% of the cleaning fee will be charged to compensate the cleaner for any scheduled cleanings canceled within 72 hours of scheduled service. Peak Season, Event Day, & Holiday Dynamic Pricing: During peak seasons, event days, and holiday periods, scheduling may not be guaranteed due to increased demand. Same-day flips during holidays and peak seasons need prior approval and same day flips on holidays and major event days are prohibited. We operate on a dynamic pricing model during these times. Dynamic pricing: 3 days before and after: 25% rate increase; 2 days before and after: 50% rate increase; 1 day before and after: 75% rate increase; Day of holiday or major event: 200%+ rate increase. Dynamic pricing is crucial to efficiently accommodate and prioritize scheduling with our cleaning team. By adjusting rates based on demand, especially during high-demand periods like holidays, we can incentivize cleaner availability and ensure timely service for our short-term rentals. This flexibility allows us to meet demand fluctuations, optimize our cleaning schedule, and maintain a high standard of service without compromising our team's commitment and availability. Additional Guest Policy: To ensure each stay is comfortable and safe, adhere to our Additional Guest Policy: Standard occupancy: 2 guests per room for larger beds, 1 guest for twin beds. Reservations or guests exceeding our recommended standard occupancy or guests utilizing furniture other than provided beds for sleep will incur an Additional Guests Fee. Additional Guests Fee: 25% of the base fee per extra guest or reservation exceeding standard occupancy. Please notify us in advance to potentially avoid the fee by adjusting guest checkout list, when applicable. The Additional Guests Fee helps us properly prepare and clean the property, including additional usage, linens and towels, etc., while allowing us to allocate the extra time needed for a thorough and proper cleaning. We do not recommend additional guests beyond standard occupancy and are not liable for any resulting issues. Last Minute Bookings Policy- (72-Hour to 24-Hour or Less Notice Bookings): While we strive to accommodate last minute bookings, please note that they are not guaranteed, as schedules are prepared in advance and may incur a minimum upcharge of a 200% rate upcharge or an emergency cleaning fee to accommodate. Please note the risks of taking last minute bookings and vet guests accordingly to prevent potential parties and property damage. Properties We Manage: For properties under our management, (subject to availability) we offer caps on some charges: last minute bookings up to 24 hours notice with a maximum rate of 50% upcharge and accommodation for 1-week bookings with a maximum 25% upcharge. Priority emergency service options are also available for these properties. Holidays are excluded. Restrictions may apply. Please note that our turnover services align with the claims and cleanliness standards of both Airbnb and VRBO. In addition to our standard policies, it's important to note that any additional services or special circumstances may incur extra charges. This includes, but is not limited to, same-day flips, services on holidays, and other unique requests. For any specific inquiries or further information, please reach out to our customer support team. We are dedicated to providing exceptional short-term rental turnover services and ensuring a seamless experience for both property owners and guests.

We offer a range of short-term rental turnover services to ensure efficient and high-quality cleaning and maintenance between guest stays. Our services are designed to meet the specific needs of property owners and managers, offering different tiers and options to accommodate various requirements. Services & Features: Entry/Exit Video: Included in all service tiers, we provide video documentation of the property's condition before and after each stay. Damage/Missing Item Report: Our team conducts thorough inspections and provides detailed reports on any damages or missing items discovered during cleaning. Cleaning Services: Available in all service tiers, our professional cleaners ensure a clean and presentable property for the next guest. Free Welcome Page: Welcome page design provided for clients when we clean your property exclusively. Video of Outside: Premises/Porches/Patios/Garages & Furniture: Included in Premium and Cross-Trained Premium tiers, we provide video documentation of the property's exterior areas and furniture. Attention to Detail: Our Premium and Cross-Trained Premium tiers offer high attention to detail in cleaning, including folding TP and hand towels, dusting blinds and furniture, wet wiping tables, sweeping garages/patios/porches, and more. Trash Removal: Basic trash removal to the curb is included in all tiers, while the Premium and Cross-Trained Premium tiers include additional removal options. Linen Change: All tiers include fresh linen changes for each stay. Restocking and Resetting Amenities: Our team ensures amenities are replenished and the property is reset to its original condition. On-Site Laundry: Quick laundry services are available in all tiers, with varying load capacities. Deep Cleaning Item Rotation: Exclusive to the Premium and Cross-Trained Premium tiers, we provide a comprehensive deep cleaning service with item rotation throughout the year. Cross-Trained Cleaners: Cross-Trained Premium tier offers the expertise of cleaners with additional skills and training. Routine Maintenance Checks: The Cross-Trained Premium tier includes routine maintenance checks for smoke detectors, door batteries, fire extinguishers, and air filters. Capabilities to Handle Unexpected Issues: Exclusive to the Cross-Trained Premium tier, we have the expertise to handle unexpected issues that may arise during the turnover process. Preventative Maintenance and Routine Maintenance Plans and Packages: Cross-Trained Premium tier members can opt for preventative maintenance and routine maintenance plans to keep their property in optimal condition. Hurricane Prep, Home Watch & Lock Outs: Cross-Trained Premium tier members can benefit from hurricane preparation services, home watch services, and lockout assistance. Additional fees may apply. Cleaning Service Tiers: Quick Flip: Entry/Exit Video: Included Damage/Missing Item Report: Included Cleaning Services: Yes Video of outside premises/Porches/Patios/Garages & Furniture: No Attention to detail: Low Folding TP and hand towels: No Dusting blinds, end tables, shelves, and furniture: No Dusting/wet wiping all tables inside and outside: No Sweeping garages/patios/porches: No Trash removal: Yes (up to the curb only) Linen change: Yes Restocking and resetting amenities: Yes On-Site Laundry (quick setting): Yes (1 load) Full deep cleaning with item rotation throughout the year: No Cross-trained cleaners: No Routine maintenance checks (smoke detector, door battery, fire extinguisher, air filter): No Capabilities to handle unexpected issues: No Preventative maintenance and routine maintenance plans and packages: No Hurricane prep, home watch & lockouts: No Premium: Entry/Exit Video: Included Damage/Missing Item Report: Included Cleaning Services: Yes Video of outside premises/Porches/Patios/Garages & Furniture: Included Attention to detail: High Folding TP and hand towels: Yes Dusting blinds, end tables, shelves, and furniture: Yes Dusting/wet wiping all tables inside and outside: Yes Sweeping garages/patios/porches: Yes Trash removal: Yes (up to 3 bags) Linen change: Yes Restocking and resetting amenities: Yes On-Site Laundry (quick setting): Yes (up to 2 loads) Full deep cleaning with item rotation throughout the year: Yes Cross-trained cleaners: No Routine maintenance checks (smoke detector, door battery, fire extinguisher, air filter): No Capabilities to handle unexpected issues: No Preventative maintenance and routine maintenance plans and packages: No Hurricane prep, home watch & lockouts: No Cross-Trained Premium: Entry/Exit Video: Included Damage/Missing Item Report: Included Cleaning Services: Yes Video of outside premises/Porches/Patios/Garages & Furniture: Included Attention to detail: High + Folding TP and hand towels: Yes Dusting blinds, end tables, shelves, and furniture: Yes Dusting/wet wiping all tables inside and outside as needed: Yes Sweeping garages/patios/porches as needed: Yes Trash removal: Yes (up to 3 bags) Linen change: Yes Restocking and resetting amenities: Yes On-Site Laundry (quick setting): Yes (up to 2 loads) Full deep cleaning with item rotation throughout the year: Yes Cross-trained cleaners: Yes Routine maintenance checks (smoke detector, door battery, fire extinguisher, air filter): Yes Capabilities to handle unexpected issues: Yes Preventative maintenance and routine maintenance plans and packages: Yes* Additional fees may apply. Hurricane prep, home watch & lockouts: Yes* Additional fees may apply. *If cross-trained cleaners are used, you save substantially on maintenance and repairs. Maintenance and Repairs vary. *If cross-trained cleaners are used, you save substantially on maintenance and repairs. Please review Short Term Rental Policies for additional information, rates, and charges. Additional Services Offered for Short Term Rentals: Ozone Treatments Electrostatic Cleaning & Disinfection Amenities & Supply Ordering, Storage & Delivery Preventative Maintenance and Routine Maintenance Plans and Packages Hurricane Prep Home Watch Lock Out Services Seasonal & Deep Cleaning

We have certain fees, charges, and policies in place to cover specific circumstances and additional services. Percentage fees are based on a percentage of the normal or base service price. In the spirit of transparency and efficient service, please note that all fees are assessed on an individual basis. Bookings incur individualized fees, including the cost of service plus any applicable additional fees or charges. For a detailed breakdown, reach out to us, ensuring clarity on the associated costs for your unique booking. Your understanding is appreciated as we aim to provide exceptional service. Booking Fees: STR- Cancellation Fee (72 hours or less) 25% Service fee is dependent on time of notice, service area, schedule availability and other factors relating to bookings and cancellations. This fee is to compensate service providers for the booked time slot and recouping lost income. Percentage fees are based on a percentage of the normal or base service price. STR- Last Minute Booking Fee (72 Hours or Less): +50%-200+% (If available to accommodate.) Service fee is variable and is dependent on time of notice, service area, schedule availability and other factors relating to last minute bookings. Percentage fees are based on a percentage of the normal service price. General guidelines with no additional factors: 50% with 72 to 49 hours notice; 100% with 48 to 25 hours notice; and 200% with 24 hours or less notice. Please refer to our Last Minute Booking Policy which notes a minimum of a 200% upcharge may be accessed. Please note there is no guarantee last minute bookings can be accommodated. STR- Same Day Flip Turnover Service: +50%+ Please note same day flip service is not guaranteed. Additional cost of 50% is due to the bookings required priority, special schedule accommodations and immediate turnover on the same day as the previous guest's check-out. Service fee is compensation for service providers to accommodate priority schedule availability and other factors relating to scheduling and accommodations, which can include compensating other clients for rescheduling or adjusting appointment scheduling. Percentage fees are based on a percentage of the normal service price. Please note there is no guarantee same day flips can be accommodated. Please set check in and check out times accordingly to accommodate enough time for proper cleaning. STR- Extended Stay (2 weeks+): +50% + (This is not the cost of a cleaning during a guests stay, but reflects an additional charge to compensate for heavy usage cleaning.) Service fee is variable and is dependent on average property condition and length of time to clean, condition property was left in, the level of usage, and other factors relating to extended stays. Additional fees may apply. STR- Peak Season, Event Day, & Holiday Dynamic Pricing: +25% - 200+% Upcharge (If availability to accommodate.) We strive to provide exceptional service, especially during peak season, event days, & on holidays. Our Holiday, Seasonal, & Event Day Cleaning Fee applies when you book a stay that requires cleaning on these special occasions, and we have the availability to accommodate your cleaning needs during that time. This fee ensures that our dedicated cleaning team is available to prepare the property for your stay, even on special occasions and compensates service providers for their dedication and taking time away from their loved ones to accommodate. We value your convenience and comfort and are committed to making holiday stays for your guest as enjoyable as possible. Percentage fees are based on a percentage of the normal service price. Service fee is variable and can vary depending on factors such as location, the size of the property, the holiday, schedule demands, specific circumstances, and local market conditions and rates. Additional fees may apply. Peak Season, Event Day, & Holiday Dynamic Pricing Policy: During peak seasons, event days, and holiday periods, scheduling may not be guaranteed due to increased demand. Same-day flips during holidays and peak seasons need prior approval and same day flips on holidays and major event days are prohibited. We operate on a dynamic pricing model during these times. Dynamic pricing: 3 days before and after: 25% rate increase; 2 days before and after: 50% rate increase; 1 day before and after: 75% rate increase; Day of holiday or major event: 200%+ rate increase. Dynamic pricing is crucial to efficiently accommodate and prioritize scheduling with our cleaning team. By adjusting rates based on demand, especially during high-demand periods like holidays, we can incentivize cleaner availability and ensure timely service for our short-term rentals. This flexibility allows us to meet demand fluctuations, optimize our cleaning schedule, and maintain a high standard of service without compromising our team's commitment and availability. Common STR Fees STR- Pet Fee: +50% + (Please communicate in advance.) Pet fee is to cover the cost of the expected cleaning after hosting fuzzy guests. This does not include pet waste clean up, which is an additional charge. Please communicate pet stays in advance so we may prepare appropriately. Service fee is variable and is dependent on average property condition and length of time to clean, condition property was left in, additional cleaning and sanitizing, and other factors relating to pet stays, additional clean up and allergens. We understand service animals always stay for free. However, we must charge a pet fee to accommodate proper cleaning and care of STR property to prepare for next guest. Service animal pet fee will be charged as the minimum pet fee unless damage or additional destructive factors occur, or pet waste was left on site. Pet fee can not be more than STR nightly base rate. In part of understanding your base rates are variable, please communicate rates in advance. Upon request, we can provide pet check out guidelines to help mitigate costs associated with pet stays. Additional fees may apply, which may include additional time, pet waste removal, hazardous material handling, and damages. STR- Additional Guests Fee: +25% + per Guest We are committed to ensuring a comfortable and enjoyable stay for all our guests. To uphold the quality of our cleaning accommodations and cover the added expenses associated with extra guests, we introduce an Additional Guests Fee for reservations that exceed our recommended or standard occupancy. Our standard occupancy recommendation is 2 guests per room with a double, queen, or king bed, and 1 guest per room with a twin bed or per twin bed. This fee is applied when guests book additional guests or when furniture other than beds provided are utilized for sleep, including couches, air mattresses, and other furniture not intended for guest sleep. The Additional Guests Fee helps us properly prepare and clean the property, including additional linens and towels, while allowing us to allocate the extra time needed for a thorough and proper cleaning. We appreciate your understanding and cooperation in assisting us to maintain a high standard of service for every guest. Your comfort is our priority, and this fee ensures that we can continue to provide exceptional service to all our guests. STR- Late Guest Check-Out Fee (On-Site): $50+ We value guest comfort and understand that plans may change. However, it's essential to honor the specified check-out time to maintain the integrity of our operations. When a guest extends their stay beyond the scheduled departure time, it can disrupt our cleaning schedule, affect other clients', and other guests scheduled check-ins. Service fee is variable and is dependent on availability, the amount of time extended, notice timeframe, circumstances, guest compliance, property, and other related factors. Please refer to our "Reschedules and Cancellations Policy" (72 Hour Advance Notice) and our "Appointment Confirmation Policy" (48 Hours Prior) for more information. This fee compensates service providers and/or other clients for the additional wait time, delay in schedule, efforts in communicating and adjusting schedules. Please note: To accommodate late check-outs, subject to availability, hosts may offer a Late Guest Check-Out option prior to the guests scheduled check-out for a (host) fee that covers the extended stay and usage, but also helps us ensure a smooth turnover for the next guests. All late guests check-outs must be communicated prior to guest check-out in accordance with our policies and guidelines. Please respect our check-out times, and if guests need extra time, communicate and consider a Late Guest Check-Out option. Additional fees may apply as per policies, guidelines, and procedures. STR- Emergency Fee: $100-$250+ We prioritize the safety and well-being of our guests. In rare and unforeseen emergency situations that require immediate assistance, our Emergency Fee ensures that we can promptly respond and provide the necessary support. This fee helps cover the additional costs associated with mobilizing our team and resources during emergencies, guaranteeing that we can address urgent matters swiftly and effectively to ensure your comfort and security during your stay. Subject to availability. Additional fees may apply. STR- Convenience Fee: $20 - $30+ (Deliveries, additional visits, etc.) This fee is to compensate service providers for additional work, time, effort, and costs to properly address needs. STR- Mailing Fee: (Postage + Shipping Container + Convenience Fee) Postage + Shipping Container + Convenience Fee Convenience Fee: $20 - $30+ (Deliveries, additional visits, etc) This fee is to compensate service providers for additional work, time, travel, and costs associated with service. STR- Amenities & Supply Ordering, Storage, and Delivery Fee: $5-$50 Our convenient Storage / Delivery Fee can cover the ordering, secure storage, and hassle-free delivery of essential supplies, equipment, amenities, etc. We ensure that your rental property is well-equipped with everything you need, from toiletries to kitchen essentials. This fee reflects our commitment to providing a seamless and comfortable experience for our guests, with the convenience of having supplies delivered directly. Service fee is variable and is dependent on the location, the types of supplies being offered, the level of service provided, the quality and quantity of the supplies, and other factor relating to this service. STR- Extended Stay Cleaning Essentials- Long Term Guests As your trusted partner in ensuring a spotless and inviting space for your Airbnb guests during extended stays, we offer customizable cleaning options during long-term guest stays. Elevate your hosting experience with our specialized cleaning services designed to keep your property in top-notch condition, while offering the security needed to help prevent and mitigate damages. Key Features: Kitchen Brilliance: cleaning of countertops, sinks, microwave, and outside of appliances. Bathroom Bliss: Thorough sanitation and disinfection of all surfaces. Floor Elegance: Cleaning of all floors. Light Dusting for Added Comfort: Delicate dusting of fixtures, surfaces, furniture, and decorative items. Why Choose "Extended Stay Cleaning Essentials": Customized Packages: Tailor cleaning services to suit your Airbnb property needs and booking schedule. Experienced Team: Our skilled professionals ensure exceptional results every time. Flexible Scheduling: Cleaning services at times convenient for you and your guests. Transparent Pricing: Know exactly what to expect with our competitive pricing. How It Works for Hosts: Select Your Package: Choose from our customizable cleaning packages. Coordinate with Bookings: Schedule cleanings to coincide with guest turnovers seamlessly. Enjoy Effortless Hosting: Provide guests with a consistently clean and comfortable environment, enhancing your hosting reputation. Ensure Property Maintenance: We provide feedback on property condition and concerns and guests cleanliness. Transform your Airbnb property into a haven of cleanliness with "Extended Stay Cleaning Essentials." Elevate your hosting standards today! Terms: Maximum time in between cleanings (30 days). Additional services available to add on. Additional Fees STR- Additional Time Fee - $45 per Hour (Standard cleaning rate.) Our Additional Time Fee ensures that your short-term rental is restored to its pristine condition and is compliant with cleaning guidelines and standards, even when faced with challenging cleanup situations. In cases where guests have left the property in poor condition or excessive mess, our dedicated cleaning team will invest the necessary extra time and effort to bring your space back to its best. We're committed to maintaining the high standards of cleanliness and presentation for your property, ensuring every guest has a delightful experience. This fee compensates service providers to cover the additional labor and cleaning supplies needed to tackle tough cleaning jobs. The length of time varies and is dependent on average property condition and length of time to clean, condition property was left in, necessities required, and other factors relating to this service fee. STR- Excessive Mess Fee: $10 + Service fee is variable and is dependent on average property condition and length of time to clean, condition property was left in, availability to accommodate and other factors relating to an excessive mess. Additional fees may apply, including additional time. STR- Hazardous Material Handling Fee: $40 + This fee covers the safe and responsible handling, removal, and disposal of hazardous materials during our cleaning services. We prioritize the health and safety of our clients and our team, and this fee helps us ensure the proper containment and disposal of any potentially harmful substances. It reflects our commitment to providing thorough, responsible, and eco-friendly cleaning solutions. Service fee is variable and is dependent on hazardous materials or substances, care, proper disposal, and cleaning needed, equipment that may be necessary, and other factors relating to this service fee. This fee is to compensate service providers for additional work, time, effort, equipment, and costs to properly address needs. STR- Documentation and Communications Fee: $40+ We take guest satisfaction and property maintenance seriously. In the unfortunate event of damages or issues caused by a guest during their stay, our Documentation and Communications Fee comes into effect. This fee covers the additional time and effort required for documenting the situation, collecting and providing evidence, communicating with all relevant parties, evaluating the damages, and coordinating necessary actions to restore the property to its pristine condition. We believe in transparency and accountability, and this fee allows us to diligently manage and resolve any unexpected incidents to ensure a pleasant experience for all our guests. Service fee is variable and based on several factors, including the extent of the damages or issues, the location of the rental property, the specific policies of the host, the time, effort, and administrative work required to document, communicate, evaluate, the complexity of the situation, and necessary requirements to address the situation. Additional fees may apply. STR- Ozone Treatment Service: $150.00 (For spaces up to 2,500 square feet.) STR- Ozone Treatment Service: $200.00 (For spaces 2,500-5,000 square feet.) Ozone treatments are a powerful and eco-friendly solution designed to eliminate odors, bacteria, and allergens from indoor environments. Using cutting-edge technology, we harness the natural power of ozone to sanitize and refresh spaces, leaving them clean, fresh, and free from unwanted odors. This service is ideal for homes, hotels, offices, and vehicles, providing a safe and effective way to improve air quality, remove odor, and create a healthier living and working environment. Eliminates odors: Ozone generators work by producing ozone, which can break down and destroy odor-causing molecules. This can be particularly useful for eliminating persistent odors from sources such as cigarette smoke, pet urine, and mold. Does not mask odors: Unlike air fresheners and other odor-masking products, ozone generators actually eliminate the source of the odor rather than simply covering it up with a fragrance, which does not resolve the odor. Non-toxic: Ozone is a naturally occurring gas, and using an ozone generator for odor removal does not involve the use of harsh chemicals or other potentially harmful substances. Reduces mold and mildew: Ozone can be effective in reducing mold and mildew growth in HVAC systems, which can improve indoor air quality and reduce the risk of respiratory problems. It's important to note that ozone generators can also be harmful to human health, especially when used in enclosed spaces. Ozone can irritate the respiratory system and cause breathing difficulties, so it's essential to have enough time to follow safety guidelines and use an ozone generator properly. Property must be vacant during the treatment. Special equipment is required. Advance notice is needed to provide service. STR- Wash Dishes: $5 - $25 Service fee is variable and is dependent on average property condition and policies, length of time to clean, and other factors relating to this service fee. This fee is to compensate service providers for additional work, time, and effort to properly address property needs. STR- Excessive Trash Removal Fee: $10-$50+ In the event that guests leave an excessive amount of trash behind upon checkout, we offer an Excessive Trash Removal Service Fee. This service ensures that your property remains clean and welcoming for the next guests. Our fee varies and covers the proper collecting, disposal and/ or removal of any excess waste, allowing you to maintain the quality and cleanliness of your rental property. We're here to help you keep your space in tip-top condition. The definition of what constitutes "excessive trash" can vary from one rental property to another and may also be outlined in the rental agreement or house rules. Property owners or managers may set specific guidelines regarding trash disposal and what is considered acceptable during a guest's stay. "Excessive trash" typically refers to a quantity of waste or rubbish that goes beyond the normal or expected amount generated during a guest's stay in a short-term rental and may include: Large volumes of garbage bags (A guest leaving behind more garbage bags than what would be typical for the duration of their stay.); Overflowing trash bins (Trash containers that are filled to capacity and overflowing with waste.); Bulk items (Discarded items such as furniture, appliances, or other large objects that are not typically part of regular household waste.); or Excessive rubbish, trash, or waste left throughout properly (A significant amount of trash, items, packaging, or leftover meals that have not been properly disposed of.). - Please note an additional Hazardous Material Handling Fee may apply for: Items that are considered hazardous or prohibited, such as chemicals, substances, batteries, or electronic waste. If excessive trash is left behind by a guest, it may require additional cleaning and disposal efforts, which can lead to the application of an excessive trash removal fee to cover these costs. This fee is to compensate service providers for additional time, materials, effort, cost, or removal. Service fee is variable and is dependent on average property condition, usage, condition property was left in, availability to accommodate and other factors relating to this service fee. STR- Furniture Reset Fee: $10-$75 per (If additional people are not required.) Covers the cost of rearranging and resetting furniture to its original configuration if guests have moved it during their stay. Service fee is variable and is dependent on the number of furniture pieces and complexity of the reset, availability to accommodate and other factors relating to this service fee. This fee is to compensate service providers for additional effort and equipment that may be needed. Additional fees may apply. STR- Excessive Laundry Service Fee: $4 Per Load + Additional Time Covers the cost of extra laundry loads beyond the standard laundry service included in the rental, such as when guests have used more linens and towels than expected. This fee is to compensate service providers for additional time, effort, and other factors. Please note: The amount of laundry guest use varies. The length of time it takes to properly clean and reset laundry is dependent on the quantity, usage condition, the washer and dryer quality, and time duration available on site. Additional fees may apply, including stain treatments and additional time. STR- Small Linen Stain Spot Removal Fee: $2.50 to $20 per stain Covers the cost of specialized spot removal for small stains on bed linens or towels. This fee is variable and is dependent on linen condition, the substance of the stain, additional supplies and materials the may be required, and other factors relating to this service. Additional fees may apply, which may include additional time, and hazardous material handling. STR- Large Linen Stain Spot Removal Fee: $4 to $40 per stain Covers the cost of specialized spot removal for larger or more challenging stains on bed linens or towels. This fee is variable and is dependent on linen condition, the substance of the stain, additional supplies and materials the may be required, and other factors relating to this service. Additional fees may apply, which may include additional time, and hazardous material handling. STR- Off-Site Laundry Service Fee: $7 to $50 or more per load. Covers the cost of sending laundry off-site for cleaning and includes delivery on next scheduled property cleaning. This fee is variable and is dependent on linen condition, linen type, additional supplies and materials, time and effort, costs associated with labor and travel, and other factors relating to this service. Additional fees may apply, which may include additional time, hazardous material handling, storage and delivery, or a convenience fee if a separate drop off is needed outside of a scheduled cleaning. STR- Large Upholstery Stain Spot Removal Fee: $12 to $60 per stain Covers the cost of specialized spot removal for larger or more challenging stains on upholstery or furniture. This fee is variable and is dependent on the fabric code, condition, the substance of the stain, additional supplies, materials, and equipment that may be required, and other factors relating to this service. Additional fees may apply, which may include additional time, equipment, and hazardous material handling. STR- Small Upholstery Stain Spot Removal Fee: $6 to $40 per stain Other charges and fees may be accessed on a case by case basis. Please note that specific pricing and availability may vary. For detailed pricing and further information, please contact our customer support. Please note that all fees, charges, and policies are subject to change and may vary based on specific property requirements and agreements. Other charges and fees may be accessed on a case by case basis. Maintenance and Repairs vary.

If you would like to request your service provider to wear a mask or gloves during their visit, please do so upon scheduling. COVID-19 Policy: Notification of COVID-19 Cases or Symptoms: a. All service providers, contractors, and members must notify us immediately if they or anyone in their household has tested positive for COVID-19 or experiences COVID-19-like symptoms within 5 days prior to their scheduled appointment. b. Notification should be made via phone or email to your designated contact person at our company. Compliance with Confirmation, Cancellation, Reschedule, and No-Show Policy: a. Our standard confirmation, cancellation, reschedule, and no-show policy will apply to all appointments. b. If a member or service provider needs to cancel or reschedule their appointment due to COVID-19-related circumstances, they should contact us as soon as possible to discuss options and potential exceptions. Requesting Protective Measures: a. Members who wish to request their service provider to wear a mask or gloves during their visit must indicate their preference upon scheduling. b. We will make reasonable efforts to accommodate these requests, subject to your service provider, availability, and any applicable health and safety guidelines. c. Members should note that while we will strive to fulfill their requests, the effectiveness of masks or gloves in preventing the transmission of COVID-19 may vary. Confidentiality and Privacy: a. Any information related to COVID-19 cases or symptoms disclosed by service providers, contractors, or members will be treated with strict confidentiality. b. Personal information will only be shared with relevant individuals within the organization on a need-to-know basis and in compliance with applicable privacy laws and regulations. Health and Safety Measures: a. We will implement and maintain appropriate health and safety measures to minimize the risk of COVID-19 transmission during appointments. b. These measures may include but are not limited to enhanced cleaning and sanitization, social distancing, and adherence to local health authority guidelines. Compliance with Local Regulations and Guidelines: a. All service providers, contractors, and members must adhere to local COVID-19 regulations and guidelines issued by relevant health authorities. b. Failure to comply with these regulations may result in the cancellation or rescheduling of appointments. Updates to the COVID-19 Company Policy: a. This policy may be subject to updates and revisions as new information and guidelines become available. b. It is the responsibility of service providers, contractors, and members to stay informed about any changes to the policy. By scheduling an appointment with our company, you acknowledge that you have read, understood, and agreed to comply with this COVID-19 Company Policy. Failure to adhere to this policy may result in the cancellation or rescheduling of appointments and applicable fees.

CoHoS Reschedules and Cancellations Policy: Rescheduling and Cancellation Notice: a. Members must request to cancel or reschedule their appointment at least 72 hours in advance. b. Cancellations or rescheduling requests made less than 72 hours before the scheduled appointment may be subject to a cancellation fee. c. Cancellation fees vary based on the service type and will be communicated to you at the time of cancellation. d. Failure to provide the required notice may result in a cancellation fee, the forfeiture of service availability, any funds paid (regardless of service received or not), membership, or future membership eligibility without any possibility of a refund. Non-Compliance Scenarios: a. The following situations may result in the forfeit of membership without any possibility of a refund or future membership: i. No-show for a scheduled appointment. ii. Cancellation made within 72 hours of the appointment. iii. Requesting to reschedule within 48 hours of the appointment. iv. Confirming the appointment but not being available at the scheduled time. v. Violating any of these policies or our member policies. vi. The service provider arriving at the service address and waiting for 10 minutes without being able to start the service. Fees and Membership Forfeiture: a. Members who fail to comply with the notice requirements or engage in the non-compliance scenarios mentioned above may be subject to applicable fees. b. Additionally, CoHoS reserves the right to revoke membership without any possibility of a refund of any funds paid (regardless of service received or not), or future membership in these cases. Member Policies: a. Members are expected to familiarize themselves with and adhere to all applicable member policies. b. Violation of any of these policies may result in penalties, including the potential forfeiture of membership. Communication and Notice: a. Members should provide any rescheduling or cancellation notices in writing via email or other approved communication channels. b. It is the member's responsibility to ensure that their notice is received by CoHoS within the required timeframe. Exceptional Circumstances: a. CoHoS understands that certain unforeseen circumstances may arise, causing difficulties in meeting the notice requirements. b. Members experiencing exceptional circumstances should contact CoHoS as soon as possible to discuss their situation and potential options. Refund and Membership Transfer Policy: a. Membership fees and payments are non-refundable, except as required by law. b. Membership transfers or account credits are not permitted. Updates to the Company Policy: a. This policy may be subject to updates and revisions as necessary. b. It is the responsibility of members to stay informed about any changes to the policy. By becoming a member of CoHoS, you acknowledge that you have read, understood, and agreed to comply with this Company Policy. Adhering to the notice requirements and the mentioned policies ensures the smooth operation of our services and the fair treatment of all members.

CoHoS Appointment Confirmation Policy: Confirmation Notice: a. All members are required to confirm their appointment at least 48 hours prior to the scheduled time. b. Failure to confirm the appointment within the specified timeframe may result in the service provider not showing up for the appointment. Confirmation Responsibilities: a. Upon confirmation, members are responsible for the following: i. Confirming the availability of all materials they may be responsible for providing. ii. Confirming any project specifications, updates, or priority lists. iii. Notifying anyone who may be present during the appointment that a service provider will be coming. iv. Preparing the service area where work will be provided, ensuring it is clear of obstructions, has adequate lighting, and meets the specific requirements for the service being received. Cancellation or Rescheduling: a. Members must request to cancel or reschedule their appointment at least 72 hours in advance. b. Failure to provide the required notice may result in the forfeiture of service availability, any funds paid (regardless of service received or not), membership, or future membership eligibility without any possibility of a refund. Service Provider No-Show: a. If a member fails to confirm their appointment within 48 hours prior to the scheduled time, the service provider may not show up for the appointment. b. CoHoS reserves the right to allocate the service provider's time and resources to other members if an appointment is not confirmed within the specified timeframe. Non-Refundable Funds and Membership Forfeiture: a. Members who do not adhere to the confirmation policy and fail to cancel or reschedule their appointment within the required timeframe may forfeit any and all funds paid, regardless of whether the service was received or not. b. In addition, membership or future membership eligibility may be forfeited without any possibility of a refund. Exceptional Circumstances: a. CoHoS understands that unforeseen circumstances may arise, causing difficulties in meeting the confirmation or cancellation requirements. b. Members experiencing exceptional circumstances should contact CoHoS as soon as possible to discuss their situation and potential options. Updates to the Company Policy: a. This policy may be subject to updates and revisions as necessary. b. It is the responsibility of members to stay informed about any changes to the policy. By utilizing the services provided by CoHoS, you acknowledge that you have read, understood, and agreed to comply with this Company Policy. Confirming your appointment within the specified timeframe and fulfilling the mentioned responsibilities ensures the smooth execution of our services and the efficient use of our resources.

CoHoS No-Show Policy: Cancellation and Rescheduling Notice: a. Members must cancel or reschedule their appointment with a minimum of 72 hours notice. b. Failure to provide the required notice may result in a "no-show" service charge and other consequences as outlined below. Service Provider Waiting Time: a. If a service provider arrives for an appointment and is unable to access the service location for longer than 10 minutes, it will be considered a no-show situation. b. The service provider will document the waiting time to verify the occurrence. No-Show Service Charge: a. In the event of a no-show, a "no-show" service charge may be assessed to the member's account based on the cost of service. b. The no-show charge is non-reimbursable and non-refundable. c. The charge compensates the service provider for their time and expenses associated with the appointment. Billing Responsibility: a. Members will be directly billed for the no-show service charge. b. The charge will be added to the member's account and should be settled according to our payment terms. Policy Violations and Termination: a. Repeated instances of policy violations, including no-shows, may result in the termination of our relationship with the member. b. Termination of the relationship will result in the forfeiture of any future eligibility for membership. c. Any memberships, services, Buy Now options, fees, or other purchases collected, regardless of whether the service was received, will not be refundable in such cases. Exceptional Circumstances: a. CoHoS understands that exceptional circumstances can sometimes prevent members from providing the required notice or accessing the service location on time. b. Members experiencing exceptional circumstances should contact CoHoS immediately to discuss their situation and explore potential resolutions. Updates to the No-Show Policy: a. This policy may be subject to updates and revisions as necessary. b. Members are responsible for staying informed about any changes to the policy. By engaging with CoHoS and scheduling appointments, you acknowledge that you have read, understood, and agreed to comply with this No-Show Policy. Timely cancellations or rescheduling, as well as respecting the waiting time of our service providers, are vital for the efficient and fair operation of our services.

CoHoS Children & Pet Policy: Disclosure of Pets and Small Children: a. Members are required to inform us if they have pets or small children when booking their appointment. b. This information is important as our service providers may have allergies or the nature of the service provided may involve dangerous equipment, tools, fumes, toxins, etc. c. By notifying us in advance, we can ensure the safety of both our service providers and our members. Service Provider Fit: a. We strive to provide the best service experience for our members, and matching the right service provider is crucial. b. By knowing about the presence of pets or small children, we can assign service providers who are comfortable working in such environments. c. This allows us to ensure the perfect fit between our service providers and the specific requirements of each member. Safety as a Priority: a. With CoHoS, safety is our utmost priority. b. Knowledge about the presence of pets or small children helps us take necessary precautions and make appropriate arrangements to ensure the safety of everyone involved. c. It enables us to assess potential risks and implement additional safety measures as needed. Equipment, Tools, and Chemicals: a. Some of our services may involve the use of dangerous equipment, tools, fumes, toxins, or chemicals. b. By being aware of pets or small children in the environment, we can take extra care to secure and handle these items properly, minimizing any potential hazards. c. In some cases, alternative methods or products that are safer for pets and children may be recommended or used, based on the information provided. Member Responsibility: a. It is the responsibility of the member to provide accurate information about the presence of pets or small children during the booking process. b. Failure to disclose this information may result in service providers being unprepared or potential risks not being adequately addressed. Privacy and Confidentiality: a. Any information provided regarding pets or small children will be treated with strict confidentiality. b. Personal information will only be shared with relevant individuals within the organization on a need-to-know basis. c. We will adhere to applicable privacy laws and regulations to protect the privacy of our members. Updates to the Company Policy: a. This policy may be subject to updates and revisions as necessary. b. It is the responsibility of members to stay informed about any changes to the policy. By booking an appointment with CoHoS, you acknowledge that you have read, understood, and agreed to comply with this Policy. Your cooperation in providing accurate information regarding pets or small children ensures the safety of our service providers and the success of the services provided.

CoHoS Service Approval Policy: Service Proposal and Approval Process: a. All services provided by CoHoS require approval from the member before implementation. b. Upon receiving a service proposal, the member will have the opportunity to review and approve the proposed service. Reviewing the Service Proposal: a. Members should carefully review the service proposal provided by CoHoS. b. The proposal will outline the scope of work, estimated timeline, costs, and any other relevant details. c. Members are encouraged to ask questions or seek clarification regarding any aspect of the proposal before giving their approval or accepting a quote. Approving the Service: a. To approve the service, members must provide explicit confirmation of their acceptance of the proposal. b. Approval can be given in writing via email or text, an online platform, accepting a quote, or any other approved communication channel. Member Responsibility: a. It is the responsibility of the member to ensure they have thoroughly reviewed and understood the service proposal before granting approval. b. By approving the service, the member acknowledges their agreement with the terms, conditions, and specifications outlined in the proposal. Modification or Rejection of Service Proposal: a. If the member wishes to modify or reject any part of the service proposal, they should communicate their concerns to CoHoS promptly. b. CoHoS will work with the member to address any modifications or provide alternative solutions whenever possible. Changes to Approved Services: a. If any changes or modifications are required after the service proposal has been approved, the member must communicate these changes to CoHoS. b. CoHoS will assess the feasibility of the requested changes and, if acceptable, provide revised proposals or agreements for the member's approval. Service Commencement: a. CoHoS will initiate the approved services once confirmation is received from the member. b. The agreed-upon start date and timeline will be followed unless otherwise communicated and agreed upon by both parties. Updates to the Service Approval Policy: a. This policy may be subject to updates and revisions as necessary. b. Members are responsible for staying informed about any changes to the policy. By engaging with CoHoS and reviewing service proposals, you acknowledge that you have read, understood, and agreed to comply with this Service Approval Policy. Your active participation in the approval process ensures that services provided by CoHoS align with your requirements and expectations.

Service Preparation Policy: At CoHoS, we value the smooth and efficient delivery of services to our members. To ensure a positive experience for both members and service providers, we kindly request that you follow these guidelines to prepare for your scheduled service: Communication and Awareness: a. Inform your family or household members that a service provider will be visiting your property. b. This helps create a conducive environment for the service and minimizes interruptions. Clear Work Area: a. Prior to the service appointment, ensure that the designated work area is free of any obstructions or items that may impede the service provider's ability to work. b. Clearing the work area allows the service provider to perform their tasks efficiently and safely. Availability of Materials: a. Make sure that any materials required for the service are readily available in the work area and confirm the availability of all materials you may be responsible for providing. b. Having the necessary materials on-site enables the service provider to carry out their work without unnecessary delays. Pest Infestation: a. If you have a pest infestation, it is important to understand that the service provider has the full discretion to refuse service to your property. b. Our priority is the safety, sanitation, and prevention of contamination for our providers and other members. c. If a pest infestation is present, you may be responsible for any associated fees or costs, including service appointment fees, cleaning fees, and the replacement of materials, supplies, tools, or equipment. d. We do not compromise on the risk of contamination, and it is essential to address any infestation prior to scheduling the service. Alternatively, you may consider seeking assistance from a different company specialized in pest control. By adhering to these preparation guidelines, you contribute to a seamless and efficient service experience. We appreciate your cooperation in creating a safe and productive environment for our service providers. If you have any questions or require further information, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary guidance to ensure a successful service delivery.

Pre & Post-Service Care Policy: At CoHoS, we want to ensure that the services provided to our members yield the best possible results. Prior to service and following the completion of your service, it is important to adhere to certain pre & post-service guidelines. Please review the following policy to ensure a successful outcome: Special Instructions: a. If you receive any special instructions from the service provider prior to or after the completion of the work, it is crucial to follow through on them. b. These instructions are provided to enhance the effectiveness, durability, or overall quality of the service performed. c. Failure to comply with these instructions may compromise the desired outcome or result in unforeseen issues. Work Area Restrictions: a. In some cases, it may be necessary to block off or stay out of the work area for a specific period of time following the service. b. If such restrictions are communicated to you, it is imperative to adhere to them. c. These restrictions are put in place to allow for proper drying, settling, or other necessary processes. d. Ignoring these restrictions can potentially damage or diminish the quality of the completed work. Member Responsibility: a. It is important to understand that as a member, you are responsible for following instructions and ensuring proper care and maintenance of the serviced area. b. CoHoS and the service provider will not be held liable for any issues, damages, or unsatisfactory outcomes resulting from member error, negligence, or a lack of member follow-through. c. Any damages or complications arising from the failure to comply with instructions will be the member's responsibility. d. In such cases, services that need provided again or touched up will be at the expense of the member. Example Scenario: Suppose a wall has been freshly painted, and you receive specific instructions not to use the fan and to avoid touching the wall for 48 hours. If, despite the instructions, your child touches the paint and turns on the fan, causing dust and pet hair to adhere to the painted surface before dry, it is essential to understand that the service provider completed the work correctly. Any resulting damage or imperfections will be attributed to member error, and neither CoHoS nor the service provider can be held responsible. By acknowledging and adhering to these pre & post-service policies, you help maintain the integrity of the completed work and ensure a successful outcome. Should you have any questions or require further clarification regarding post-service instructions or care, please do not hesitate to reach out to our customer support team. We are here to assist you and provide guidance to ensure your satisfaction with our services.

Project Communications Policy: At CoHoS, we believe in fostering a positive and collaborative environment throughout our projects. To ensure effective communication, transparency, and smooth coordination, please adhere to the following guidelines: Approval of Services: a. All client parties listed on the contract have the authority to approve services. b. Please note that CoHoS cannot be held responsible for any disagreements that may arise between client parties. c. We encourage open dialogue and cooperative decision-making among all involved parties. Group Communication: a. It is essential that all project-related communications involve all parties listed on the contract in a group format. b. This inclusive approach helps maintain transparency, avoids misunderstandings, and ensures everyone is well-informed. No Side Conversations: a. To maintain clear and consistent communication, we kindly request that you refrain from having individual conversations with CoHoS regarding other parties or services. b. All discussions and inquiries should be conducted within the designated group communication platform. We understand that each project may involve various perspectives and preferences. By following these guidelines, we can create an atmosphere of cooperation and teamwork, facilitating a smooth and successful project experience for everyone involved. Please remember that our team is here to support you throughout the process. We are trained professionals that aim to help you navigate the project smoothly, but we are not trained marriage counselors. If you have any questions, concerns, or require assistance, we encourage you to communicate openly and inclusively within the group format. Let's work together to achieve your project goals and make the journey enjoyable and rewarding for all parties involved.

Entry & Exit Video Policy for Members At CoHoS, we have implemented an Entry & Exit Video Policy to benefit both our valued Members and our Contractors. These videos serve as a valuable tool to document property conditions, showcase the work performed, and address any potential damage claims. Here's how the process works: Recording the Videos: The Contractor, upon arrival at your property, will record the Entry Video. This video captures the condition of your property before the work begins. It will include details of the work area and any specific instructions or concerns discussed with the Contractor. Similarly, at the completion of the work, the Contractor will record the Exit Video. This video will showcase the condition of your property after the services have been provided, highlighting the completed work and overall cleanliness. Uploading and Review: The Contractor is responsible for uploading both the Entry and Exit Videos to the CoHoS platform. Once the videos are uploaded, our team at CoHoS will review them to ensure compliance with the policy and address any potential concerns raised by the Member, such as damages or faulty work. Mediation and Resolution: In the event of a complaint or concern regarding the services provided, the Member can notify CoHoS and provide relevant details regarding the issue. CoHoS will promptly mediate the matter, leveraging the Entry and Exit Videos as evidence to assess the validity of the complaint and identify any areas of concern. If damages or faulty work are identified, CoHoS will work with the Member and the Contractor to facilitate a resolution, ensuring that appropriate measures are taken to rectify the situation. Member Benefits: Transparency: The Entry & Exit Videos provide you with visual documentation of the condition of your property before and after the services are performed. This promotes transparency and helps ensure that the work is completed as agreed upon. Quality Assurance: By reviewing the videos, CoHoS can assess the work performed and compare it against the Member's expectations and requirements. This allows us to maintain a high level of quality assurance and address any discrepancies promptly. Damage Protection: In the event of damages or faulty work, the Entry & Exit Videos serve as crucial evidence. They help facilitate a fair assessment of the situation and assist in resolving any claims or disputes that may arise. Peace of Mind: Knowing that there is a clear record of the condition of your property and the services provided gives you peace of mind. You can feel confident that any concerns will be addressed, and appropriate actions will be taken to ensure your satisfaction. By implementing the Entry & Exit Video Policy and actively mediating any issues that may arise, CoHoS strives to provide a higher level of accountability, transparency, and quality assurance. This ensures that our Members receive the services they expect, and any concerns are addressed promptly and satisfactorily. We appreciate your cooperation in participating in the Entry & Exit Video process, as it allows us to maintain a high standard of service delivery and member satisfaction. If you have any questions or require further assistance, please feel free to contact our dedicated support team.

Thank you for choosing CoHoS for your service needs. Please read and understand our Booking Policy before making a service reservation through our online booking system: Buy Now Services Should Purchased Prior To Booking: Please carefully read and follow instructions received on confirmation of purchase email during scheduling to ensure your service is booked accurately. Appointment Reservation: Your service reservation is considered a set appointment once you have completed the booking process and received a confirmation email. Please review the confirmation email carefully to ensure all the details of your service request are accurate. Contact us immediately if you notice any discrepancies. Payment: Payment is required prior to or at the time of booking to secure your appointment slot. If you have already purchased the service through the Buy Now section, please note the purchase details during the booking process to avoid duplicate payments. Our Buy Now services offer the convenience of instant purchase and scheduling. If you have already purchased a service through the Buy Now section, please note and follow instructions received on your purchase confirmation during your booking and no further payment will be required. Service Modifications: If you wish to modify the details of your service request, such as the scope of work or additional requirements, please contact us at least 72 hours before the scheduled appointment. We will do our best to accommodate your modifications, but please note that it may depend on the availability of our service providers and any additional costs incurred may be communicated to you. CoHoS Appointment Confirmation Policy: Confirmation Notice: a. All members are required to confirm their appointment at least 48 hours prior to the scheduled time. b. Failure to confirm the appointment within the specified timeframe may result in the service provider not showing up for the appointment. Confirmation Responsibilities: a. Upon confirmation, members are responsible for the following: i. Confirming the availability of all materials they may be responsible for providing. ii. Confirming any project specifications, updates, or priority lists. iii. Notifying anyone who may be present during the appointment that a service provider will be coming. iv. Preparing the service area where work will be provided, ensuring it is clear of obstructions, has adequate lighting, and meets the specific requirements for the service being received. Cancellation or Rescheduling: a. Members must request to cancel or reschedule their appointment at least 72 hours in advance. b. Cancellations or rescheduling requests made less than 72 hours before the scheduled appointment may be subject to a cancellation fee. c. Cancellation fees vary based on the service type and will be communicated to you at the time of cancellation. d. Failure to provide the required notice may result in a cancellation fee, the forfeiture of service availability, any funds paid (regardless of service received or not), membership, or future membership eligibility without any possibility of a refund. Service Provider Waiting Time & No-Show: a. If a service provider arrives for an appointment and is unable to access the service location for longer than 10 minutes, it will be considered a no-show situation. b. The service provider will document the waiting time to verify the occurrence. c. If a member fails to confirm their appointment within 48 hours prior to the scheduled time, the service provider may not show up for the appointment. d. CoHoS reserves the right to allocate the service provider's time and resources to other members if an appointment is not confirmed within the specified timeframe. Non-Refundable Funds and Membership Forfeiture: a. Members who do not adhere to CoHoS policies or fail to cancel or reschedule their appointment within the required timeframe may forfeit any and all funds paid, regardless of whether the service was received or not. b. In addition, membership or future membership eligibility may be forfeited without any possibility of a refund. Appointment Preparation: Communication and Awareness: a. Inform your family or household members that a service provider will be visiting your property. b. This helps create a conducive environment for the service and minimizes interruptions. Clear Work Area: a. Prior to the service appointment, ensure that the designated work area is free of any obstructions or items that may impede the service provider's ability to work. b. Clearing the work area allows the service provider to perform their tasks efficiently and safely. Availability of Materials: a. Make sure that any materials required for the service are readily available in the work area. b. Having the necessary materials on-site enables the service provider to carry out their work without unnecessary delays. Member Policies: a. Members are expected to familiarize themselves with and adhere to all applicable member policies. b. Violation of any of these policies may result in penalties, including the potential forfeiture of membership. Communication and Notice: a. Members should provide any rescheduling or cancellation notices in writing via email or other approved communication channels. b. It is the member's responsibility to ensure that their notice is received by CoHoS within the required timeframe. Exceptional Circumstances: a. CoHoS understands that certain unforeseen circumstances may arise, causing difficulties in meeting the notice requirements. b. Members experiencing exceptional circumstances should contact CoHoS as soon as possible to discuss their situation and potential options. Fees and Membership Forfeiture: a. Members who fail to comply with the notice requirements or engage in the non-compliance scenarios mentioned above may be subject to applicable fees. b. Additionally, CoHoS reserves the right to revoke membership without any possibility of a refund of any funds paid (regardless of service received or not), or future membership in these cases. Please note that our Buy Now services allow you to instantly purchase selected services with preset pricing. When making a booking for a Buy Now service, your payment will be processed automatically, and you are responsible to book an appointment for your service. By proceeding with the booking, you acknowledge and agree to comply with our Booking Policy. We reserve the right to make changes to this policy without prior notice. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

Payment Types Accepted: Credit Card, Debit Card, PayPal, Pay Links, ACH Payment, & Zelle We offer multiple payment options to accommodate your convenience. Some payment methods have processing fees. We have implemented this fee structure as part of our member savings initiative. By applying the processing fees only to those who choose payment methods that incur them, we are able to provide greater savings to other members who prefer alternative payment methods. We believe in transparency and fairness when it comes to our pricing, and this approach allows us to achieve that goal. Credit card, debit card, or PayPal: You can choose to pay via credit card, debit card, or PayPal. However, please note that a 5% processing fee will be applied prior to payment when using these methods. This fee covers the costs associated with credit card processing and ensures a seamless payment experience. Invoices paid via debit, credit, or PayPal will be automatically updated in our system to reflect payment. Pay link via text: To offer further convenience, we can send a pay link via text. The pay link will reference an invoice number and payment amount, including processing fees. If you choose this method, please refer to the invoice or order for details regarding services and purchase details. Invoices paid via a pay link will be manually updated in our system as a credit paid. You can expect a paid receipt reflecting a total of $0 when paying with this method. After payment is made, you can ignore any payment reminders and notifications that may be auto-generated through our system. Generally, your invoice will reflect payment made within a day or two. To avoid incurring processing fees: We recommend two alternative payment methods: ACH withdrawal and Zelle. These options are not only fee-free but also preferred. Here are the details for each: ACH Withdrawal: Please ensure that your payment is submitted with the correct amount, excluding any processing fees. You can initiate an ACH withdrawal by requesting set up for this system to use our secure online payment portal. Most people use this type of system for car payments, insurance, electric bills, etc. After you are set up, you will receive a link from sawlutionsllc@billpay.com or hq@billpay.com and can choose to set automatic payments or manually approve and pay invoices . Invoices paid via ACH payment will be manually updated in our system to reflect removal of processing fees and payment received. Generally, your invoice will reflect payment made within a day or two. After payment is made, you can ignore any payment reminders and notifications that may be auto-generated through our system. Zelle: Please ensure that the payment amount excludes any processing fees. Processing fees are clearly labeled with the amount listed. You can make a payment using Zelle by sending it to the following recipient: SawLutions LLC Phone number: 878-847-8775 Email address: sawlutions@sawlutionsllc.com Referencing an invoice number or date of service is essential to help us allocate your payment accurately. Invoices paid via Zelle payment will be manually updated in our system to reflect removal of processing fees and payment received. Generally, your invoice will reflect payment made within a day or two. After payment is made, you can ignore any payment reminders and notifications that may be auto-generated through our system. All payments should be made directly to the company and not to service providers or contractors. If you have any questions or need further clarification regarding our payment options or the processing fees, please don't hesitate to reach out. We are here to assist you and ensure a smooth payment experience.

Payment Policy: With CoHoS, we strive to provide transparent and efficient payment processes for our members. Please review the following payment policy: Invoicing and Due Dates: a. Unless otherwise specified in a service contract, all services provided by CoHoS are invoiced at the time of service or prior to service. b. Invoices are due upon receipt or an invoice due date, and prompt payment is appreciated to ensure smooth operations. Price Negotiations: a. Price negotiations must be conducted and finalized before the service is agreed upon and scheduled. b. Once the service has been agreed upon and scheduled, no further price negotiations will be entertained. Material Procurement: a. All materials required for the service must be paid for and procured prior to the service start. b. It is the responsibility of the member to ensure that all necessary materials are obtained and ready for use by our service providers. Installment Payments: a. Some projects may require installment payments as specified in the service contract. b. If an installment payment is due, a 3-day grace period will be provided. c. Failure to make the payment within the grace period may result in the suspension of services, cancellation of service, possible penalties and fees, and potential forfeiture of membership or future membership eligibility. d. The member will remain responsible for any remaining balance and additional costs incurred. Grace Period for Invoice Payment: a. Most invoices are subject to a 14-day grace period from the invoice date. b. If payment is not received within the 14-day grace period, any overdue and unpaid balances will be charged a fixed late fee of $27. c. Additionally, interest will be applied at a rate of 3% per month, charged daily until the balance is paid in full. Processing Fees for Late Payments: a. Late payment fees and interest are subject to processing fees if the payment method used incurs such fees. Settlement of Invoices, Fees, and Charges: a. All invoices, fees, and other charges must be paid in full before future services may be scheduled or provided. b. Overdue invoices past the grace period may result in the suspension of any active projects and services or cancellation of upcoming appointments until the outstanding balance is resolved. We encourage all members to review their invoices promptly, adhere to the specified payment terms, and ensure that all required materials are paid for and procured prior to the service start. Should you require any further clarification or assistance, please do not hesitate to reach out to our dedicated customer support team. Your cooperation in adhering to our payment policy is greatly appreciated.

At CoHoS, we have a late payment policy in place to ensure the smooth operation of our services and maintain a fair and efficient payment process. Please review the following guidelines regarding late payments: Due Date: a. All invoices are due upon receipt unless otherwise specified in a service contract. b. It is the member's responsibility to review the invoice and make the payment promptly. Grace Period: a. A grace period of 14 days is provided from the invoice date to allow for timely payment. b. A grace period of 3 days is provided for installment payments. c. During this grace period, we encourage members to submit the payment to avoid any late fees or penalties. Late Payment Fee: a. If payment is not received within the 14-day grace period, a fixed late fee of $27 will be charged. b. This late fee covers administrative costs associated with managing overdue accounts. Interest Charges: a. In addition to the late payment fee, interest will be charged at a rate of 3% per month. b. The interest will be calculated on a daily basis until the outstanding balance is paid in full. Suspension of Services and Membership: a. Failure to make payment within the specified time frame may result in the suspension of services. b. The member's membership may also be at risk of suspension or possible forfeiture, depending on the severity or frequency of late payments. c. Any penalties or fees incurred as a result of late payments are the responsibility of the member. Resumption of Services: a. Once the outstanding balance, including any late fees and interest charges, is settled, services may resume. b. Membership privileges will be reinstated upon the resolution of the late payment. c. Depending on the severity or frequency of late payments, a member may be required to prepay for services prior to setting an appointment. Communication and Resolution: a. If you encounter difficulties in making payment or foresee a potential delay, we encourage you to reach out to our customer support team. b. We are committed to finding suitable solutions and assisting you in resolving any payment-related issues. Please note that our late payment policy aims to ensure fair and timely payment from all members and to service providers. By adhering to the specified payment terms, you contribute to the smooth operation of our services and enable us to provide the highest level of customer satisfaction. If you have any further questions or concerns regarding our late payment policy, please do not hesitate to contact our customer support team. We are here to assist you and provide the necessary guidance for a successful resolution.

Refund Policy: CoHoS values the satisfaction of our members and strives to provide high-quality services. Please review our refund policy, which outlines the guidelines and procedures for refund requests: Refund Eligibility: a. Refunds will only be considered for services that have not been approved(and service has not been rendered) or accepted by the member. b. Once services have been approved or accepted, no refunds will be issued. Reporting Faulty or Defective Work: a. If you encounter any issues with the service provided, please report it to CoHoS within 24 hours of the service completion. b. Members should promptly notify us of any faulty or defective work by contacting our customer support team in writing with documentation and photos. Service Rectification: a. In the event of faulty service, CoHoS may choose to have the service rectified by the original service provider. b. We will work diligently to ensure that any issues are addressed and resolved in a satisfactory manner. No Refunds on Buy Now Services: a. Refunds will not be provided for Buy Now services. b. It is the member's responsibility to ensure that the purchased service, such as Buy Now services or Booking services, is available and offered in their area before making the purchase. Price Negotiations: a. Price negotiations must be conducted and finalized before the service is purchased and scheduled. b. Once the service is purchased or scheduled, no further price negotiations will be entertained. Member Responsibility: a. CoHoS and service providers are not responsible for any defects or faults that may occur due to the negligence of the member or failure to follow post-service instructions and care. b. It is the member's responsibility to follow any provided instructions and take necessary precautions to maintain the quality and integrity of the service. Please note that our refund policy is designed to ensure fair and transparent procedures. We encourage members to communicate any concerns or issues promptly so that we can take appropriate actions to address them. If you have any questions or require further clarification regarding our refund policy, please reach out to our member support team. We are here to assist you and provide the necessary guidance to resolve any refund-related matters.

BidMatch Policy: CoHoS offers a BidMatch service to assist members in obtaining competitive bids for specific CoHoS standard trades services. Please review the following guidelines and eligibility criteria for participating in the BidMatch program: Eligible Services: a. BidMatch is limited to specific CoHoS standard trades services. b. Specialty services, licensed services, and Referral Partner Services are not eligible for BidMatch. Qualification Criteria: a. Bids and quotes must by a licensed, insured, and active business. b. Bids should be provided on business letterhead and include a detailed scope of work. c. Bids must be submitted within 30 days of the date of submission and must not be expired. d. No Bids or quotes from members or members family and friends can be submitted. Exclusions: a. BidMatch does not cover materials. The program is solely focused on obtaining competitive bids for labor and services. b. Specialty services, licensed services, and Referral Partner Services are excluded from BidMatch. c. BidMatch may not be available in all service areas. Additional Discounts: a. In some cases, certain services may be eligible for an additional 5% to 10% discount on top of the competitive bid obtained through the BidMatch program. b. The availability of this additional discount will be determined on a case-by-case basis. Please note that the purpose of the BidMatch program is to provide members with competitive bids for CoHoS standard trades services. It is important to adhere to the eligibility criteria and guidelines to ensure a smooth and fair process. If you have any questions or require further clarification regarding our BidMatch policy, please reach out to our customer support team. We are here to assist you and provide the necessary guidance to make the most of our BidMatch program.

CoHoS NSF Fee Policy: Definition of NSF: An NSF (Non-Sufficient Funds) occurs when a customer's bank account does not have enough available funds to cover a payment made to CoHoS. This situation may arise due to reasons such as insufficient balance, account closure, or a transaction block. NSF Fee Amount: CoHoS will charge an NSF fee in accordance with the maximum fee allowed by Florida Statutes 68.065. The NSF fee will be as follows: $25 if the face value of the payment instrument does not exceed $50. $30 if the face value exceeds $50 but does not exceed $300. $40 if the face value exceeds $300. 5% of the face value of the payment, whichever is greater. Admin Service Charge: CoHoS will also apply an additional admin service charge of $25 to any payment that is returned as NSF. This admin fee covers the administrative costs associated with managing the NSF incident and maintaining overdue accounts. NSF Fee Application: The NSF fee and admin fee will be applied to any payment that fails to clear due to insufficient funds. This includes, but is not limited to, checks, ACH (Automated Clearing House) transfers, credit card payments, or any other electronic payment methods. NSF Fee Notification: In the event of an NSF occurrence, CoHoS will notify the customer of the failed payment, the assessed NSF fee, and the admin service charge via email or other communication channels provided by the customer. Multiple NSF Incidents: If a customer has multiple NSF incidents within a specified period (e.g., within 6 months), CoHoS reserves the right to apply additional NSF fees and admin service charges for each subsequent occurrence, up to the maximum allowable fees as per Florida Statutes. Suspension of Services and Membership: An NSF incident will result in the suspension of services and membership until the issue is resolved. If a customer has a paid membership, the customer is responsible for any payment of membership during any suspension as a result of an NSF incident. Multiple NSF incidents may result in the cancellation of membership without eligibility for future membership. Should membership cancel due to NSF, the customer is responsible for any and all fees and charges associated with membership and will not be eligible for a refund of any kind. Payment Resubmission: In the case of an NSF incident, CoHoS may attempt to resubmit the payment after notifying the customer. If the payment successfully clears upon resubmission, the NSF fee and admin service charge will still apply. Timely Payment: It is the responsibility of the customer to ensure sufficient funds are available to cover payments to CoHoS. Customers are encouraged to review their bank account balances before making payments to avoid NSF incidents and associated fees. Payment Disputes: If a customer believes an NSF fee or admin fee has been charged in error, they should promptly contact CoHoS's customer support to resolve the issue. Civil Suit Penalty: If a customer fails to pay the amount owing upon a dishonored payment and fails to satisfy the demand within 30 days after a written notice, as provided in the Florida Statutes, CoHoS reserves the right to file a civil action against the customer. The customer may be liable for damages of triple the amount owing on the payment instrument, but in no case less than $50. The customer is also liable for any court costs and reasonable attorney fees incurred by CoHoS in taking the civil action, as specified in the Florida Statutes. Collection of NSF Fees and Admin Fees: CoHoS reserves the right to collect any NSF fees and admin fees owed by the customer through future billings or by other suitable means, up to the maximum fees allowed by Florida Statutes. Amendments to the NSF Fee Policy: CoHoS retains the right to amend this NSF Fee Policy as necessary. Any updates or changes to the policy will be communicated via the NSF Policy. We thank you for your understanding and cooperation with our NSF Fee Policy. Should you have any questions or concerns, please don't hesitate to reach out to our support team.

Benefits of Using the ACH Secured Payment System 1. Cost-Effective No Processing Fees: ACH payments do not incur the 5% processing fees that come with credit card, debit card, and PayPal transactions. 2. Convenience Ease of Setup: Once set up, ACH payments can be made quickly and efficiently through our secure online portal. Automation Options: Allows for automatic payments, ensuring bills are paid on time without the need for manual intervention. 3. Security Bank-to-Bank Transfer: ACH payments are processed directly between banks, minimizing the risk of fraud and ensuring secure transactions. Data Privacy: No need to share personal account information with third parties, enhancing data security. 4. Reliability Timely Payments: Payments are processed promptly, typically within 1-2 business days, ensuring your account remains in good standing. Avoid Late Fees: Reduces the risk of incurring late fees by ensuring timely payments through automatic scheduling. 5. Efficiency Streamlined Process: Simplifies the payment process, reducing the time and effort required to manage payments. Real-Time Tracking: Provides up-to-date information on payment status and history, allowing for better financial management. Advantages Over Paper Checks 1. Speed Faster Processing: ACH payments are processed much quicker than paper checks, which can take several days to clear. Immediate Updates: Payments are reflected in the system promptly, avoiding delays associated with mailing and manual processing. 2. Environmental Impact Paperless Transactions: Reduces the need for paper, envelopes, and postage, contributing to environmental sustainability. 3. Reduced Risk of Errors Automated Entries: Minimizes the risk of human error in entering payment information, ensuring accuracy. Eliminates Lost Checks: No risk of checks being lost in the mail or misplaced. 4. Improved Cash Flow Management Predictable Payments: Provides better predictability and control over cash flow with scheduled payments. Consistent Tracking: Simplifies tracking of payments and outstanding invoices. 5. Enhanced Security Secure Portal: Uses a secure online portal for payments, reducing the risk of theft or fraud associated with physical checks. Encryption: Utilizes encryption and other security measures to protect sensitive financial information. Overall, using the ACH secured payment system offers significant benefits in terms of cost, convenience, security, reliability, efficiency, and environmental impact, making it the preferred payment method over paper checks. How to Set Up ACH Through Our Secure Banking System We aim to make the payment process as smooth and convenient as possible. Here's a step-by-step guide to set up ACH payments through our secure banking system: Step-by-Step Guide Receiving the Invoice Invoice with Processing Fees: You will receive an invoice from SawGroup services that includes processing fees for payment methods that incur them. Payment forms accepted that charge processing fees are credit and debit cards of all kinds, and PayPal. Zelle and ACH do not charge or incur processing fees. ACH Invoice: Separately, you will receive an invoice from invoice@hq.bill.com without processing fees. This is the ACH option to pay via electronic check, which does not charge processing fees, is secure via direct bank-to-bank transfer, and does not share any personal account information for data security. Accessing the Secure Payment Portal Open the Email: Locate the email from invoice@hq.bill.com. PDF Invoice: This option has an attached PDF invoice. This invoice only includes a date of service and references the invoice number sent by SawGroup Services. To view full details, reference the original invoice. Click "Pay Invoice Electronically": This will take you to the secure payment portal through PNC Bank. Setting Up Your Account Choose a Password: You will be prompted to choose a password that meets the following criteria: At least 12 characters 1 number 1 symbol 1 uppercase letter 1 lowercase letter Agree to Terms: Check the "I agree to terms" box. Click "Sign Up": Complete the signup process. Username: Your username is the email address to which the invoice was sent. Navigating the Portal View Invoices: In the portal, you can see all invoices, both paid and unpaid, past and current. Click "Pay Outstanding Bills": Select this option to proceed with payment. Adding a Bank Account Click "Add Bank Account": Enter the required information: Name on account Account type Routing number Account number Billing address Phone number Click "Save": Add your bank account information. Making a Payment Pay an Invoice: After adding your bank account, you can pay any outstanding invoice. Auto Pay Setup (Optional): You have the option to set up auto pay for convenience, but it is not required. Important Reminders Payment Processing: Payments made via ACH will be manually updated in our system to reflect the removal of processing fees and the payment received. Generally, your invoice will reflect payment within a day or two. Payment Reminders: After payment is made, you can ignore any payment reminders and notifications that may be auto-generated through our system. Direct Payments: All payments should be made directly to the company and not to service providers or contractors. If you have any questions or need further clarification regarding our payment options or the processing fees, please don't hesitate to reach out. We are here to assist you and ensure a smooth payment experience.

Entry & Exit Video Policy: Entry/Exit Videos are an important part of our service process at CoHoS. These videos benefit the Contractors, Members, and SawLutions by providing documentation of property conditions, showcasing the work performed, and addressing any potential damage claims. To ensure comprehensive documentation and protection for all parties involved, the following policy must be followed: Entry Videos: Contractors must record an Entry Video upon arrival at the property. The video should capture the condition of the property upon arrival and focus on the areas where the work will be performed. It is recommended to have the lights on and use the camera in landscape mode, zooming out to capture a wider view. Contractors should scan the work area fully and at a slow pace to ensure everything is captured in detail. If necessary, videos can be broken into multiple segments for easier sending, and close-up photos can be included for supplemental details. Contractors may also provide additional photos or videos to highlight specific details or any aspects that might have been overlooked in the Entry Video. Exit Videos: Contractors must record an Exit Video before vacating the premises. The video should showcase the condition of the property after the completion of the work. Contractors must detail all the services provided, including a thorough representation of the cleaned areas. Similar to the Entry Video, proper lighting, landscape mode, and comprehensive coverage are recommended. Contractors should make sure to capture everything that was cleaned and any relevant details. Video Recommendations: Contractors should aim to provide the best results by following these recommendations: Use landscape mode and zoom out for wider views. Zoom in and out as needed to show details or cover a larger area. Scan the work area fully and at a slow pace for thorough documentation. Submission of Videos: Contractors must submit both the Entry Video and the Exit Video as proof of services rendered before receiving payment for the job. Videos can be sent to sawlutions@sawlutionsllc.com or uploaded using the CoHoS platform. When sending videos via email, the subject line must include the Contractor or business name, date of service, type of service provided, and the property address serviced. Example email subject line: "Entry Video - [Contractor Name] / 01/01/2023 / Cleaning / 123 Main Street Orlando, FL". If sharing videos via a link, ensure that the entire video is viewable and downloadable, removing any time limit restrictions. Additional Considerations: Contractors should double-check the videos to ensure no details are missed. If any information or details were overlooked or not adequately captured in the video, Contractors may send additional photos to supplement the documentation. Short Term Rental Cleanings: Specific areas to focus on for additional photos include the outside of the property, patios/Florida rooms, garages, kitchens, bathrooms, bedrooms, living rooms, golf carts, gas levels, grills, and other commonly used areas or items that could be subject to damage or stains. For specific items like a golf cart, grill, kitchen island, etc, Contractors should provide a 360-degree view and capture any relevant details, such as damages or additional measurements as required. By adhering to this Entry & Exit Video Policy, we can ensure transparency, accurate documentation, and a smoother service experience for everyone involved. If you have any questions or need further clarification, please don't hesitate to reach out to our team.

If you would like to request your service provider to wear a mask or gloves during their visit, please do so upon scheduling. COVID-19 Policy: Notification of COVID-19 Cases or Symptoms: a. All service providers, contractors, and members must notify us immediately if they or anyone in their household has tested positive for COVID-19 or experiences COVID-19-like symptoms within 5 days prior to their scheduled appointment. b. Notification should be made via phone or email to your designated contact person at our company. Compliance with Confirmation, Cancellation, Reschedule, and No-Show Policy: a. Our standard confirmation, cancellation, reschedule, and no-show policy will apply to all appointments. b. If a member or service provider needs to cancel or reschedule their appointment due to COVID-19-related circumstances, they should contact us as soon as possible to discuss options and potential exceptions. Requesting Protective Measures: a. Members who wish to request their service provider to wear a mask or gloves during their visit must indicate their preference upon scheduling. b. We will make reasonable efforts to accommodate these requests, subject to your service provider, availability, and any applicable health and safety guidelines. c. Members should note that while we will strive to fulfill their requests, the effectiveness of masks or gloves in preventing the transmission of COVID-19 may vary. Confidentiality and Privacy: a. Any information related to COVID-19 cases or symptoms disclosed by service providers, contractors, or members will be treated with strict confidentiality. b. Personal information will only be shared with relevant individuals within the organization on a need-to-know basis and in compliance with applicable privacy laws and regulations. Health and Safety Measures: a. We will implement and maintain appropriate health and safety measures to minimize the risk of COVID-19 transmission during appointments. b. These measures may include but are not limited to enhanced cleaning and sanitization, social distancing, and adherence to local health authority guidelines. Compliance with Local Regulations and Guidelines: a. All service providers, contractors, and members must adhere to local COVID-19 regulations and guidelines issued by relevant health authorities. b. Failure to comply with these regulations may result in the cancellation or rescheduling of appointments. Updates to the COVID-19 Company Policy: a. This policy may be subject to updates and revisions as new information and guidelines become available. b. It is the responsibility of service providers, contractors, and members to stay informed about any changes to the policy. By scheduling an appointment with our company, you acknowledge that you have read, understood, and agreed to comply with this COVID-19 Company Policy. Failure to adhere to this policy may result in the cancellation or rescheduling of appointments and applicable fees.

Terms and Conditions Please read these terms and conditions carefully before submitting your quote request. By submitting a quote or service request through through a form or representative, you acknowledge that the information you provide is accurate and complete to the best of your knowledge. The quote provided based on the information submitted is an estimate and may be subject to change upon further assessment or site inspection. Any attachments or supporting documents provided with the quote or service request are assumed to be accurate and owned by you. You agree that you have the necessary rights and permissions to share such materials. CoHoS reserves the right to contact you via the provided email address or phone number to discuss your quote request or related services. The quote provided is non-binding and does not create a contractual agreement between you and us until a quote is accepted or a formal agreement is signed. CoHoS is not responsible for any errors, omissions, or inaccuracies in the quote provided based on the information submitted. It is your responsibility to review and verify the details of the quote. CoHoS reserves the right to refuse or decline any quote request at our discretion. Any personal information collected through this form will be handled in accordance with our privacy policy. By submitting the quote request, you consent to the collection, storage, and processing of your personal data as described in our privacy policy. CoHoS does not guarantee the availability, quality, or suitability of any services or products provided by third-party contractors or service providers recommended through this quote request form. I understand that the request form is solely intended for requesting quotes or services and does not guarantee the provision of any specific services or products. I understand that services may require specially licensed trade professionals or permitting and CoHoS is not responsible for and does not provide pricing for specially licensed trade professionals. I give CoHoS permission to share project details with third-party service providers, contractors, companies, and licensed professionals on my behalf to help facilitate service. By submitting a quote or service request, you acknowledge that you have read, understood, and agree to these terms and conditions.

At CoHoS, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided to us through our website and services. By using CoHoS, you agree to the terms and practices described in this Privacy Policy. 1. Information We Collect: We may collect various types of information from our users, including but not limited to: Personal information: such as name, email address, phone number, address, and payment details. Property information: details about the property being listed or booked. Communication information: records of your interactions with us, including emails and messages. 2. How We Use Your Information: We use the collected information for the following purposes: To provide and improve our services, including property listings, bookings, service, and support. To communicate with you regarding your bookings, inquiries, and service-related updates. To process payments and facilitate transactions. To personalize your experience on our platform and customize our services to better suit your needs. To analyze and improve our website and services. To comply with legal obligations and enforce our policies. 3. Information Sharing and Disclosure: We may share your information in the following circumstances: With service providers and contractors who assist us in delivering services, such as payment processors, customer support providers, and service providers. With property owners or managers to facilitate bookings and communications. With law enforcement or regulatory authorities, as required by applicable laws and regulations. With your consent or at your direction. 4. Data Security: We take appropriate measures to protect the security and integrity of your information. However, please note that no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data. 5. Third-Party Links and Services: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information. 6. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and provide targeted advertisements. You have the option to disable cookies through your browser settings, but this may limit certain functionalities of our website. 7. Children's Privacy: CoHoS is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such information being collected, we will take appropriate steps to delete it. 8. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will become effective when posted. We encourage you to review the Privacy Policy periodically to stay informed about our information practices. If you have any questions or concerns about our Privacy Policy, please contact us using the provided contact information.